Henry Rosales

Experience

• 

  Madison Bear Garden

  Jan 2011 - Feb 2013

  Bouncer

  Enforced ABC policies and California safety procedures to ensure patron safety. Diffused aggravated patrons with superior communication skills without escalating situations. Assisted bartenders by exchanging beer kegs and barbacking to ensure customer satisfaction.

• 

  California State University, Chico

  Nov 2012 - Jul 2014

  Tutor

  Note taking for disabled students for various classes including post-class tutoring ensuring readiness for next class, including preparation for upcoming tests. Assisted in Lab settings and prepared students for finals. Proctored test for up to 50 students.

• 

  California State University, Chico, Video Game Development and Animation Department

  Jan 2013 - Jul 2014

  Technical Director of the 3D Lighting and Texturing Department for three short animations: "Night Drop", "Trustafarian", and "Beach Body". Approving final textures and lighting in scenes. Ensuring all team members are working in an efficient and professional manner, but still provide a fun and relaxed work environment. Provide weekly updates on progress to the producers and discuss possible issues that may arise. 3D Modeling Lead for the mobile video games "Furiously Fast Racing" and "Hormone Hysteria". Creating textures and higher end models for both games and ensured superb communication between the level design and modeling department. Provided weekly updates to directors and producers.

  • Technical Director for 3D Lighting and Texturing

    Aug 2013 - Jul 2014

  • 3D Modeling Lead

    Jan 2013 - Jul 2014
• 

  Olive Garden

  Feb 2013 - Jun 2015

  Bar Tender / Server

  - Provided excellent customer service and gave recommendations to customers requesting specific drinks/dishes- Managed inventory orders depending on customer demand- Sampled new wines and liquors to add to our selection for a unique variety- Planned various Mixers and events to increase customer base

• 

  Build.com

  Jul 2015 - Feb 2019

  - Managed multiple cross-department projects, established KPIs for Commercial hardware brands, continuously met or exceeded deadlines, and conducted company-wide A/B tests to further brand performance- Researched and monitored market trends to strategically target PPC/PLA, optimize on-site SEO, and create new brand marketing strategies- Used various Google and Adobe Analytic tools to improve e-commerce operations and B2C efficiency- Created and led custom learning modules for data specialists and sales representatives providing in-depth details on complex products and installation requirements to provide excellent customer service- Responsible for contract negotiations, inventory management, product pricing, marketing budget, and on/off-site partner meetings- Overviewed 8 launches of residential brands across various hardware categories and increased overall account revenue by 19% over 3 years- Beta Tested a variety of program launches and provided technical feedback to various software development teams on issues and possible improvements- Managed data and created imagery standards for newly acquired commercial brands Show less

  • Brand Manager

    Jan 2016 - Feb 2019

  • Senior Data Specialist

    Jul 2015 - Jan 2016
• 

  HUDSON'S APPLIANCE CENTER, INC.

  May 2019 - Jan 2020

  Inventory Manager

  - Managed inventory levels of appliances, adjusting to major sales throughout the year, and ordered replacement parts for damage claims- Scheduled weekly maintenance requests for commercial/residential customers- Assisted sales department with customers looking for new appliances- Attended multiple training courses at Whirlpool headquarters to better assist customers with new product launches

• 

  WM

  Jan 2020 - now

  - Managed Commercial, Residential, Roll Off, and various auxiliary lines of businesses depending on coverage needs- Worked with Public Sector on planning city events, mandated county rollouts, and various public donations- Led upwards of 35 employees, coaching on advanced safe driving techniques, holding employees to efficiency metrics to meet budgetary goals, and enforced union-negotiated work standards- Provided in-person Customer Support when service issues arose that required on-site solutions- Reviewed Quarterly & Yearly P&L performance with District Manager- Worked with Dispatch department on creating and reviewing routes to accommodate growing business needs across Yolo County- Improved communications between fleet and operations team to ensure truck availability to run all routes, including coaching for drivers to provide accurate notes for technicians to repair vehicles- Attended workshops to gain knowledge on different truck styles and how they operate. This provided more effective coaching and the ability to teach new drivers common truck issues to be aware of Show less

  • Safety Specialist

    Jul 2023 - now

  • Operations Manager

    Jul 2020 - Jul 2023

  • Operations Management Trainee

    Jan 2020 - Jul 2020