Simarpreet Kaur

Experience

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  EClerx

  Oct 2016 - Nov 2019

  Analyst

  > Worked as a third party technical support agent for cable, internet, phone and Home security services provided by COMCAST / XFINITY, United states> Helped customers with internet, cable, phone and home security related concerns/ issues using remote troubleshooting giving instructions to customers and provided the best solutions for all types for issues> Maintained accurate and current customer account data with manual form processing and digital information updates> Conferred with customers about concerns with products or services to resolve problems and drive sales> Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service > Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores > Enhanced productivity by staying on top of call scripts and maintaining control over the direction of conversations > Maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes, complaints and discrepancies Show less

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  Rogers Communications

  May 2023 - now

  Technical Support Specialist

  Technical Support Specialist