Mark Chadderton

Experience

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  Electronic Data Systems

  May 2000 - Jul 2004

  Various Roles

  Worked on the EDS Inland Revenue Eagle contract which was their largest UK account; I completed the EDS ‘Graduate Scheme’ and supported the Inland Revenue Contact Centres.

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  Capgemini

  Jul 2004 - Mar 2007

  Application Service Delivery Manager

  Worked on their largest account and I directly reported to the Head of Service Delivery – managed the application support for many of the largest Inland Revenue Tax applications.I was directly responsible for the Application Service Line invoicing and forecasts. I successfully increased service availability and reduced costs by 15%.Designed, Developed and implemented a service support team for HMRC ‘The Pension Scheme Service’ that better supported new technologies and methodologies.Designed, implemented and maintained the production and delivery of weekly, monthly and year-to-date status reports; I performed Incident and Problem Management for accountable applications.I created change strategies for better performing application releases and I successfully managed vital business relationships with numerous high profile third parties. Show less

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  Fujitsu

  Mar 2007 - Oct 2014

  I worked on the HMRC Aspire Contract, the largest IT Outsourcing contract in Europe, with annual revenue of £260 Million and I was accountable to the Client Managing Director.Personally established and embedded a Continuous Improvement (CI) programme on an account of over 1000 employees. I managed complex improvement initiatives around purchasing processes and lead times.I developed, implemented and successfully delivered an employee opinion survey strategy and programme of work.Collaborated with leading Industry Experts in sharing standards and best practices and I engaged with business divisions to convert improvement ideas into proven business cases.Played a major role in ensuring rewards were given for proactive behaviour and I created a culture of recognition for a job well done.Liaised with Customer Directors on their ‘Business Improvement’ initiatives and I became a respected and valued member of UK&I Continuous Improvement forum.I utilised business analysis skills to create a Continual Improvement Environment. Show less I managed the infrastructure incident / problem and change management across 80,000 users around the UK across 500 offices, directly responsible for 6,000 servers hosted in 9 data centres and 5 print centres.Successfully implemented Central Incident Management ‘Service Desk’ to handle calls and I delivered and maintained a Continual Service Improvement Plan.Dealt with major incidents and performed rigorous RCAs. I realised a successful transition management of projects and enterprise releases into Live Service.Managed complex government Public Sector relationships and I played an instrumental role in the delivery of a ‘Print Transformation’ programme. Show less

  • Head of Business Improvement

    Mar 2013 - Oct 2014

  • Head of Service Delivery - Inland Revenue Tax Systems

    May 2011 - Mar 2013

  • Senior Service Delivery Manager

    May 2008 - May 2011

  • Service Line Manager

    Mar 2007 - May 2008
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  MCC Digital

  Oct 2014 - Dec 2021

  Director / Owner

  I am looking for a new and suitably challenging contract positions within the I.T. Industry; this role should utilise my existing skills and expertise whilst providing scope for further personal and professional development.

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  Capita IT Enterprise Services

  Nov 2014 - Feb 2015

  Major Incident Management Consultant

  I am responsible for effectively structuring and ensuring that the current implemented ITIL framework is aligned to Capita customers’ needs. Ensuring the correct procedures, resources and skills required to support the efficient delivery of IT Services with specific focus on Service Operations.I carry out inspections on existing services, processes, team structures and skill level and record all controllable and non-controllable gaps, issues and concerns associated with Major Incident Management – incorporating elements of Event Management and Problem Management where necessary. Show less

• 

  Capgemini

  Feb 2015 - Jul 2015

  Service Manager - Contract

  Management of ITIL FunctionsService ReportingCustomer Relationship ManagementPortfolio ManagementRisk Management

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  Computacenter

  Jul 2015 - Jul 2016

  Senior Service Manager

  Supporting Global Service DirectorManagement of Cost Reduction actvitiesWorking in complex multi-vendor SIAM model

• 

  Capgemini

  Jul 2016 - Sept 2016

  Business Service Engagement Manager

  Responsible for end to end Service Management

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  RCDTS

  Oct 2016 - Dec 2021

  Senior Business Service Manager
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  Woodlands Home and Electrical Ltd

  Jan 2022 - Sept 2024

  Owner
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  DWP Digital

  Feb 2023 - now

  Senior Service Manager