Peter Aw

Experience

• 

  Fairchild Semiconductor

  Apr 2005 - Oct 2010

  Senior Remedy/Unix Administrator

  1) Maintain current Remedy v6 ITSM application2) Develop and customize new/existing workflow processes.3) Provide global support for Corporate/Manufacturing servers that include HPUX,Solaris & RHEL.4) Storage administration/provisioning in an EMC SAN environment5) Manage the EMC Networker backup environment

• 

  Hewlett Packard

  Jan 2011 - Oct 2021

  Account Support Manager

  1) Lead the account team and manage the on-boarding and delivery of the support experience to a number of key assigned customer accounts across a spectrum of industries. 2) Develop and maintain strong relationship with customers with calls/onsite visits and operations review/planning meetings.3) Manage service delivery experience by listening to customer needs and acting as a voice for the customer within the organization. This ensures high levels of customer satisfaction and loyalty.4) Pre-sales meetings with customers to identify pain points and propose automation solutions/services which uses DevOps best practices and open source enterprise tools.5) Manage projects/engagements and run workshops for Infrastructure Automation services in DevOps.6) Lead an internal team to setup IT infrastructure, services and processes for managed services to manage and monitor customer’s IT Infrastructure environment. Show less

• 

  Red Hat

  Oct 2021 - now

  Senior Technical Account Manager

  1) Ask, discover and understand customers’ challenges to identify use cases for DevOps automation using Ansible Automation Platform (AAP). This will help customers realize the benefits of automation and drive adoption within their organization.2) Develop and grow customer relationships by delivering attentive, proactive and relationship-based support.3) Be a trusted advisor by listening to the customer needs and serving as an advocate within Red Hat 4) Understand the customer’s technical infrastructure and environment.5) Perform technical reviews and share knowledge to identify and prevent issues.6) Manage customers’ escalations by working closely with Support teams and bridging the gaps with the customer.7) Work closely with Sales and Support/Delivery teams to ensure a positive customer experience and long-term enterprise success and growth. Show less