Danilo Carbajo

Experience

• 

  Miami-Dade County Public Schools

  Jun 2016 - Aug 2016

  Computer Technician Intern

  •Assisted onsite technicians with ensuring proper functionality of end devices.•Troubleshooted any problems student PCs faced.•Migrated the site PC’s to the Windows 10 Operating System.•Collaborated with coworkers to accomplish tasks and objectives on time.

• 

  Town of Davie

  Mar 2018 - Nov 2018

  Jr Desktop Support Technician

  •Engaged with customers face to face as well as remotely and assisted in fixing technical problems as well as answering any questions they had showing the highest level of courtesy and professionalism.•Completed all work orders assigned in a timely manner.•Coordinated with colleagues to properly serve customers across the city and to always have someone present at the help desk during town hours.•Organized inventory by running audits of company equipment as well as in resolving any inconsistencies that arose by making the necessary paperwork to correct issues.•Ran system checks and altered supervisors if anything was out of the ordinary.•Performed onsite hardware installation across multiple locations across the organization.•Created work orders from customer interactions and assigned them to higher system admins as well as other desktop support technicians. •Performed weekly meetings with my supervisors and briefed them on the status of all pending projects. Show less

• 

  Nutech Inc.

  Nov 2018 - Feb 2021

  •Lead a team of helpdesk technicians in support of companies from a wide range of industries.•Interacted directly with customers to improve communication and develop processes to meet specific needs. •Streamlined reporting systems to communicate health reports with customers and also to oversee employee performance.•Coordinated with team members to improve workflow and efficiency.•Trained employees specific processes and procedures of the different companies serviced.•Oversaw meetings with employees to discuss employee performance and what can be done for improvement. •Acted as level 2 and 3 support of the team and acted as an intermediary between helpdesk and engineering support.•Collaborated with management to implement plans and improve the overall efficiency of the helpdesk team. Show less •Engaged with customers remotely to troubleshoot any desktop and network issues encountered.•Controlled the IT of multiple companies across different industries including: medical, pharmaceutical, law, landscaping, airline, as well as the car industry.•Managed the ConnectWise Service Ticket & Management Tool to interact with clients efficiently and on time. •Utilized Labtech Remote Monitoring and Management Software to effectively troubleshoot a wide range of issues remotely with clients.•Collaborated with onsite technicians and traveled to onsite localizations across Miami to resolve physical issues with customers. •Utilized the Microsoft Office 365 administration portal to effectively control the organization's systems, and to establish security settings for the organizations.•Managed users in the organization using Microsoft active directory and exchange servers as well as basic group policy.•Oversaw organizations with hybrid systems of both thin and thick client and utilized Citrix management console to fix issues connection issues users were having.•Controlled WIFI and VPN Networks using Cisco Meraki remote management portal. Show less

  • Help Desk Manager

    Nov 2019 - Feb 2021

  • Help Desk Specialist

    Nov 2018 - Nov 2019
• 

  Preemo IT Support, a THRIVE Company

  Feb 2021 - Jan 2022

  Technical Support Engineer
• 

  Thrive

  Jan 2022 - now

  • Service Delivery Manager

    Jan 2025 - now

  • System Engineer

    Feb 2024 - Jan 2025

  • Technical Support Engineer

    Jan 2022 - Feb 2024