Wing Chung

Experience

• 

  The Free Methodist Church of Hong Kong Social Service Division

  Feb 2017 - Apr 2022

  - Successfully implemented a centralized groupware system, utilizing Google Cloud, to enhance communication and collaboration among staff members. Played a key role in developing a membership platform app for the daily operation of the social service center, streamlining processes and improving efficiency.- Provided daily leadership and management to staff in Centre Services Team and Children Development Fund Team, managing staff performance and development including professional supervision for social worker, account, art development officer, resident artist, information technology technician, project officer, clerk, program assistant, workman, and receptionist.- Implemented and evaluated practices to foster continuous improvement in service culture, policy and workflow of the integrated centre.- Engaged in collaborative partnerships in the community- Supervised eleven staff on developing and providing children, youth and family services in the centre.- Developed, managed and promoted innovative and responsive community programs including the project of Child Development Fund which was implemented by the Labour and Welfare Bureau of HKSAR, and a wide range of activities.- Managed the whole six-years project which comprises three key components including Targeted Savings, Personal Development Plan and Mentorship programme.- Handled the administrative work, financial work and fundraising of the Child Development Fund project. Show less - Provided daily leadership and management to staff in the Children Development Fund Team, managing staff performance and development including professional supervision.- Supervised staff on developing and providing children and youth services in the integrated centre.- Provided counselling services and group activities for students and their families, as well as school working colleagues, while stationed in a secondary school.https://ssd.fmchk.org/- Developed, managed and promoted innovative and responsive community programs including the project of Child Development Fund which was implemented by the Labour and Welfare Bureau of HKSAR, and a wide range of activities.- Managed the whole six-years project which comprises three key components including Targeted Savings, Personal Development Plan and Mentorship programme.- Handled the administrative work, financial work and fundraising of the Child Development Fund project.- Coordinated various kinds of school programmes and centre services.- Addressed each case as a unit and set tailored measurable goals under the career and life planning approach.- Provided counselling services and group activities for students and their families, as well as school working colleagues, while stationed in a secondary school. Show less

  • Social Worker (Centre Services Officer)

    Jul 2021 - Apr 2022

  • Social Worker (Project Development)

    Feb 2017 - Jul 2021
• 

  EcoCommons Australia

  Mar 2023 - Jun 2023

  USER ACCEPTANCE TESTING AND SUPPORT OFFICERS

  - Use the EcoCommons modelling dashboard tools and reporting any bugs can be found in the functionality or the support materials. Pursue own modelling interests within the available functionality, importantly these reviews will provide fresh eyes on the workflows to identify what might need to be improved on 'production' servers.- Conducting user acceptance testing. This will be directed testing of new functionality that the developers are releasing onto the 'test' servers. It includes the online coding environments and perhaps GDM. When developers come up with a new workflow, a lot of testing is required, and fresh eyes on what is not making sense or working is essential.- Taking on "backlog" tasks of the system. There are a wide variety of tasks in the backlog, those tasks cover everything from admin tasks, to communication or engagement tasks, to user support, coding of training material, refining training material or for the one keen the chance to independently develop a use case which for the exceptionally keen could be turned into a publication after the placement with more work.- Refining Google analytics for EcoCommons and EcoCommons app, perform relevant data visualization and analysis.- Improving educational material, especially for the front-end point-and-click tools on EcoCommons web using WordPress. Show less

• 

  Queensland Department of Education

  Oct 2023 - now

  Technical Officer

  • Provide advice and assistance on maximising the potential of ICT operations within the school/college, including acquisition, installation, operation, maintenance, repair and replacement.• Support the school community with technical advice, instruction and assistance with electronic equipment, in accordance with departmental, school and manufacturer’s policy, guidelines and network standards.• Assist in the provision of in service training to staff, on the effective application of ICT tools to successfully achieve and deliver educational services to students.• Provide effective and efficient support to staff and students to resolve problems associated with school computing facilities, whilst ensuring high end customer focus and communication.• Provide regular preventative maintenance, routine and emergency repairs to all ICT facilities and associated electronic equipment.• Maintain a range of technical services and accountable records related to the support of ICT, includinginfrastructure, used by the school/college.• Communicate with various stakeholders, including Regional and Central Support, on technical matters and provide technical advice, when required. Show less