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Pradeep Kumar

Pradeep Kumar

Followers of Pradeep Kumar389 followers
location of Pradeep KumarChennai, Tamil Nadu, India

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  • Timeline

  • About me

    ITSM- Engineer - Technical consultant Engineer - Pre sales - Manage Engine - ZOHO

  • Education

    • Apollo Engineering College

      2015 - 2019
      Bachelor's degree Electrical and Electronics Engineering

  • Experience

    • Sutherland

      May 2019 - Feb 2021

      • Technical Support Associate

        May 2019 - Feb 2021

      • Technical support CS

        May 2019 - Feb 2021

    • Movate

      Feb 2021 - Jun 2021
      Network Engineer

    • Concentrix

      Jul 2021 - Jan 2022
      Technical Support Engineer

      Symantec

    • Zoho

      Jan 2022 - now
      ITSM- Pre sales Technical consultant Engineer- Manage Engine - ZOHO

      Manage Engine -ITSMManage, drive and coordinate Service Support process improvement rollouts such as but not limited to Incident, Request, Problem, Knowledge, Configuration and Change management processes. Ensure Technology operations teams &/ vendor teams adopt and follow the new or improved processes and report on metrics / KPI's.

  • Licenses & Certifications