Mubadda Abu Jad

Experience

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  Arab Bank PLC

  Aug 1998 - Jul 2002

  Customer Service Supervisor

  - Played an instrumental role as part of the Operations team. I gained Interpersonal, analytical thinking, and problem solving skills- Used re-engineering to transform an outdated Uni-dimensional Tellers process to create Multi Function Tellers. The new process generated 30% more service hours for customers while reducing the cost of teller operation by at least 40%.- As a trusted cashier, I single handedly moved as much as AED 10 million cash- Attend critical concept courses such as Customer Service, Signature Authenticity, and Recognizing Counterfeit Money. Show less

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  Freelance Trainer

  Jan 2002 - now

  Freelance Trainer

  Had the pleasure to study under some of the best names in the industry of the local market like Dr. Kefah Fayyad, Dr. Saleh Al Rashid, Mr. Zamani Ahmad. Globally attended for many best trainers in the world such as Anthony Robbins, Brain Tracy, and Tom McCarthy. In several field such as, Customer Happiness, Self-development, leadership, Motivation, in addition to the specialist courses such as, Sales, marketing, customer behavior, managements and more. More than 20 years’ experience in trainings in Sales, marketing, Self-developments, managements in UAE and more than 10 other countries Leadership building and trainings through train the trainers, communications and How to present through a complete course. Course trainings for management level for improving the self-performance and the company performance  Built the sales and marketing teams in many countries such as, UAE, Malaysia, Kuwait, Saudi Arabia, Jordan, Syria, Egypt, Sudan, Yemen, and others  Managed mega events for training courses and workshops in many fields such as: Marketing, Sales, Communication skills, Time management, self-development, Customer service, leadership and others. Show less

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  GMF Global Management Force

  Aug 2002 - Dec 2005

  General Operations Manager

  GMF is an outsourcing company managing a $30 million organization in the field of marketing technology products.- Conducted trainings on Sales, self-development, time management to create 15 leaders in the sales team. I got the operations team to deliver in accordance with the strategy of being on time, cost-efficient and ensuring constant quality- Gave annual sales plan and prepared Weekly-planners for a highly motivated sales team and built a 90,000 people customer base- My ability to work within a multi-cultural environment played well as Trainer, Ambassador, and Chief Negotiator for GMF in several key markets in the MENA region during 20 international travel missions. I developed ability to remain flexible and calm in high pressure or continually changing situations- Launched branch offices operations in several new countries such as Bahrain, Jordan, Sudan, UAE and Yemen. I formulated a yearly marketing plan and assign budgets based on country contribution- Worked closely with the CEO to identify, negotiate and sign the largest contract for the company. I gained strong decision-making skills and successful experience influencing and leading cross-functional teams Show less

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  Dubai Vacation Club

  Jan 2006 - Dec 2010

  Marketing and Operations Manager

  DVC Marketing is a Timeshare company for Real Estate focused on Dubai Property. With my help the company completed 300+ unit sales (170% target).- Managed all aspects of the business including Budgeting, Hiring, Marketing plan (indoor and outdoor), Daily sales reports, Customer registration, Customer service, and Vendor relations. I have Strong people management skills.- Trained the Sales team in Selling, presentation, closing tactics to achieve high volume sales. I used my creative flair to bring fresh ideas to positioning and marketing campaigns. My team included 40 dedicated professionals. - Used my excellent verbal communication skills, including the confidence and polish to routinely report progress and propose creative solutions to business roadblocks to the Board of Directors. Show less

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  OBC Marketing,

  Jan 2011 - Jan 2016

  Marketing Operations Manager

  OBC Marketing is an online business focusing on discounted products and services for the growing ecommerce market of Middle East. • Build and Implement Marketing strategy in different markets, made market analysis, measure technology trend, develop feasibility study • Interview and select candidates for new positions or replacements • Use Social Media, Advertising, Ad Campaign design, and Video, manage the set marketing budgets effectively to reflect positively in overall brand visibility• Motivate my team, hold regular meetings, and train my group in sales, marketing, and self-improvement to delivery high performance. lead a cross-functional team to achieve first year milestone of 150,000 active members in UAE Show less

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  Takamol Management Consultants

  Apr 2018 - Dec 2021

  Senior Management Consultant

  A renowned Consultancy for UAE government and private sector organizations • My key achievement here was to increase revenue by 250% by market management consultancy to government departments• I worked closely with the Senior Partner to deliver training for management course• I created business processes for companies related to Customer Service and Operations• I was responsible for making the marketing and the management strategies