Desislava Dimova

Experience

• 

  Bul Extreme Ltd.

  Nov 2009 - Jan 2011

  Office assistant

  Managing projects under programme PHARE and OP Competitiveness

• 

  Art Express 2004 Ltd.

  Jan 2011 - May 2011

  Marketing Assistant

  Creating and organizing the implementation of marketing strategy for repositioning of products and services. Handle different marketing instruments.

• 

  International projects directorate, Ministry of Interior, Bulgaria

  Nov 2011 - Jul 2015

  Administrative Assistant

  Maintain the website according to the Public Procurement LawDealing with phone callsCoordination of Administrative team workTaking part in working groups, Accountable person and providing suppliesDevelopment of new practices in workflowProviding all the necessary information and documentation for audit authoritiesOrganising meetings Assisting the implementation of tender procedures in order to meet the deadlinesDealing with classified information

• 

  IBM

  Aug 2015 - now

  - First point of contact for customers raising hardware (HW) or software (SW) service requests with IBM. - Logging customer requests.- Verifying customer ‘s requests and entitlement according to the customer’s contract before routing the service request for technical support- Coordination the workflow with vendors when necessary - Other related tasks and activities as directed by Management, such as reporting and issue escalation where necessary.- Database Processing- Managing queues - Maintaining relationship with customer via constant updates and reports - Providing customer support for Australia and New Zealand region Show less

  • Remote Technical Support Specialist XIV/A9000

    Dec 2016 - now

  • Customer Support Representative

    Aug 2015 - Nov 2016