Lee Chikwevo

Experience

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  McDonald's

  Apr 2017 - Nov 2019

  Crew Member

  ● Engaged with customers in a professional manner, fostering positive interactions and ensuring a highlevel of service delivery, enhancing customer satisfaction.● Maintained rigorous adherence to hygiene protocols and security measures, contributing to a secure andsafe environment, in line with Spectris Group's commitment to data protection.● Followed precise specifications and procedures while handling sensitive information, showcasingattention to detail and a meticulous approach, essential in cyber security tasks.● Demonstrated excellent problem-solving skills in handling and resolving customer complaints promptlyand effectively, translating into quick incident response capabilities in cyber security scenarios. Show less

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  The Range

  Apr 2020 - Nov 2021

  Warehouse Supervisor

  ● Orchestrated efficient management of digital assets, organizing cyber security tools and data flows,ensuring seamless inbound and outgoing information..● Facilitated secure and timely delivery of updates and measures by effectively booking and schedulingessential protocols, demonstrating a systematic approach..● Prioritized health and safety measures, mirroring the diligence required to maintain a secure cyberenvironment for employees and the organization.● Demonstrated exceptional leadership skills by supervising, fostering a collaborative and skilled teamcapable of effectively responding to incidents.● Leveraged strong analytical and forecasting abilities to order and arrange cyber security stock, ensuringadequate resources and solutions for protecting digital assets.● Committed to maintaining a high level of training and equipment checks, highlighting the emphasis oncontinuous improvement and the ability to stay ahead of emerging cyber security challenges Show less

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  LUCAS FURNITURE LIMITED

  May 2022 - Sept 2022

  Warehouse Operative

  ● Exhibited excellent customer service skills when interacting with stakeholders, translating into effectivecommunication and collaboration with internal and external teams to address cyber security concerns.● Skillfully managed the allocation of products to different systems using innovative tools, showcasing theability to handle and analyze complex cyber data flows and systems with the warehouse.● Brought the backlog down by 40%, resulting in an increase in secured bookings and improved deliverytimelines for customers.● Achieved a 100% fault-free rate for new products, enhancing the company's reputation for deliveringhigh-quality and reliable furniture. Show less

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  Aker Systems

  Sept 2022 - Jan 2024

  Associate Application Support Analyst

  ● Ensured uninterrupted data technology services for clients' sensitive data within a secure Cloudinfrastructure, contributing to a robust cyber security framework.● Managed and prioritized daily tasks for a 24/7 Application Support Service Desk, effectively handlingincident and request management for application services used by users, resulting in efficientand timely issue resolution.● Was part of the 1st Line analysts team, ensuring incidents and requests were logged, triaged, andfulfilled within agreed Service Level Agreements (SLAs), maintaining high-quality support.● Spearheaded continuous improvement efforts within the service desk, leading to increased productivityand adherence to industry standards, resulting in enhanced user experiences.● Developed a comprehensive Knowledge Base, empowering users with self-service capabilities andreducing support response times, resulting in a 25% decrease in support ticket volumes.● Implemented an effective customer support framework, contributing to a 15% improvement in customersatisfaction and feedback, reinforcing the company's commitment to exceptional service.● Collaborated with DevOps teams and user communities, providing timely updates on ticket status andfacilitating prompt resolution of service-impacting issues, ensuring seamless communication andminimizing downtime. Show less

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  Littlefish

  Mar 2024 - now

  Service Desk Engineer

  User and Group Management on Microsoft 365, Azure, and Active DirectoryAccount Creation and Management:*Created and managed user accounts, mailboxes, and licenses in the Microsoft 365 Admin Center.*Handled password resets, account recovery, and user provisioning.Group Management:*Managed distribution lists, security groups, and Microsoft 365 groups.*Configured group policies and managed permissions in Teams and SharePoint.User Permissions and Access Control:*Assigned roles and implemented role-based access control (RBAC).*Managed shared and resource mailboxes, and external sharing settings.Directory Synchronization:*Configured and managed Azure AD Connect for synchronization with on-premises Active Directory.*Resolved synchronization issues and maintained data consistency.Security and Compliance:*Enforced multi-factor authentication (MFA) and implemented data loss prevention (DLP) policies.*Conducted regular security audits and ensured regulatory compliance.Automation and Optimization:*Automated user and group management tasks using PowerShell scripts.*Streamlined account provisioning and implemented best practices for user lifecycle management. Show less