Sam V Jacob

Delivery boy

12000 followers

Greater Chennai Area

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Timeline
About me
Operations Leader - Revenue Operations
Education
- MSME
  2012 - 2013
  MBA - Master of Business Administration Executive MBA
  One year executive MBA while working with Sutherland Global Services
- University of Madras
  2006 - 2009
  Bachelor's degree English Literature (British and Commonwealth)
  BA Literature
Experience
- Marrybrown Sdn Bhd
  Jan 2005 - Jul 2005
  Delivery boy
- Sutherland Global Services
  Jul 2006 - Jul 2016
  - Sr. Associate Manager
    Jan 2013 - Jul 2016
  - Team Leader
    Jul 2011 - Dec 2013
  - Subject Matter Expert
    Jul 2009 - Jun 2011
  - Sr. Tech Support Associate
    Jul 2008 - Jun 2009
  - Tech Support Associate
    Jul 2006 - Jun 2008
- CSS Corp. (WebEx)
  Jul 2016 - Apr 2017
  Project Manager
- Confidential (Management Consulting)
  Apr 2017 - Mar 2018
  Working partner
- CreditMantri
  Mar 2018 - Nov 2018
  Head - Credit Improvement Services
- Urjanet
  Feb 2019 - Jan 2022
  - Associate Director - Service Delivery
    Sept 2021 - Jan 2022
  - Project Manager - UDS
    Feb 2019 - Aug 2021
- Urjanet - An Arcadia Enterprise
  Feb 2022 - now
  Associate Director for Services & Customer Success Manager
Licenses & Certifications
- ITIL V3 Foundation
  Axellos
  Feb 2018
- A+
  CompTia
  Mar 2010
- Microsoft Certified Systems Engineer
  Microsoft
  May 2009
- APIEL
  The College Board, NY
  May 2000
- ETC
  University of New South Wales
  Feb 1998
- TOEFL
  ETS
  Jul 2000
- Lean Six Sigma Green Belt
  Benchmark Six Sigma
  Jan 2018
  View certificate
- Microsoft Certified Professional
  Microsoft
  May 2007
  View certificate
- Lean Six Sigma Yellow Belt
  Benchmark Six Sigma
  Jan 2018
  View certificate
- Kaizen Expert
  Benchmark Six Sigma
  Aug 2015
Honors & Awards
- Awarded to Sam V Jacob
  Coach of the Month Credit Mantri founders August 1, 2018 Received the same for driving platinum business outcomes for the Credit Improvement Services unit
- Awarded to Sam V Jacob
  Platinum Award - Clients Sutherland Global Services Jul 2013 Awarded the same based from client feedback for data modelling
- Awarded to Sam V Jacob
  Platinum Award - Entrepreneurial Spirit Sutherland Global Services Apr 2012 Awarded the same based on nominations from peers & clients.
- Awarded to Sam V Jacob
  Bravo Centurion Sutherland Global Services Feb 2010 Continued 100 working days (Nov 2009 - Jan 2010) & exceeding the required KRA metrices. Award presented by AVP - HR & Head of India Operations - VP.
- Awarded to Sam V Jacob
  Achievement Award Sutherland Global Services Jul 2007 Award presented by VP - Operations towards quick & successful transition management of the Micorosft Account to Malad, Mumbai.
- Awarded to Sam V Jacob
  Champion of the year nomination Sutherland Global Services Nominated thrice & won once (2010)