Sam V Jacob

Sam V Jacob

Delivery boy

Followers of Sam V Jacob12000 followers
location of Sam V JacobGreater Chennai Area

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  • Timeline

  • About me

    Operations Leader - Revenue Operations

  • Education

    • MSME

      2012 - 2013
      MBA - Master of Business Administration Executive MBA

      One year executive MBA while working with Sutherland Global Services

    • University of Madras

      2006 - 2009
      Bachelor's degree English Literature (British and Commonwealth)

      BA Literature

  • Experience

    • Marrybrown Sdn Bhd

      Jan 2005 - Jul 2005
      Delivery boy
    • Sutherland Global Services

      Jul 2006 - Jul 2016
      • Sr. Associate Manager

        Jan 2013 - Jul 2016
      • Team Leader

        Jul 2011 - Dec 2013
      • Subject Matter Expert

        Jul 2009 - Jun 2011
      • Sr. Tech Support Associate

        Jul 2008 - Jun 2009
      • Tech Support Associate

        Jul 2006 - Jun 2008
    • CSS Corp. (WebEx)

      Jul 2016 - Apr 2017
      Project Manager
    • Confidential (Management Consulting)

      Apr 2017 - Mar 2018
      Working partner
    • CreditMantri

      Mar 2018 - Nov 2018
      Head - Credit Improvement Services
    • Urjanet

      Feb 2019 - Jan 2022
      • Associate Director - Service Delivery

        Sept 2021 - Jan 2022
      • Project Manager - UDS

        Feb 2019 - Aug 2021
    • Urjanet - An Arcadia Enterprise

      Feb 2022 - now
      Associate Director for Services & Customer Success Manager
  • Licenses & Certifications

    • ITIL V3 Foundation

      Axellos
      Feb 2018
    • A+

      CompTia
      Mar 2010
    • Microsoft Certified Systems Engineer

      Microsoft
      May 2009
    • APIEL

      The College Board, NY
      May 2000
    • ETC

      University of New South Wales
      Feb 1998
    • TOEFL

      ETS
      Jul 2000
    • Lean Six Sigma Green Belt

      Benchmark Six Sigma
      Jan 2018
      View certificate certificate
    • Microsoft Certified Professional

      Microsoft
      May 2007
      View certificate certificate
    • Lean Six Sigma Yellow Belt

      Benchmark Six Sigma
      Jan 2018
      View certificate certificate
    • Kaizen Expert

      Benchmark Six Sigma
      Aug 2015
  • Honors & Awards

    • Awarded to Sam V Jacob
      Coach of the Month Credit Mantri founders August 1, 2018 Received the same for driving platinum business outcomes for the Credit Improvement Services unit
    • Awarded to Sam V Jacob
      Platinum Award - Clients Sutherland Global Services Jul 2013 Awarded the same based from client feedback for data modelling
    • Awarded to Sam V Jacob
      Platinum Award - Entrepreneurial Spirit Sutherland Global Services Apr 2012 Awarded the same based on nominations from peers & clients.
    • Awarded to Sam V Jacob
      Bravo Centurion Sutherland Global Services Feb 2010 Continued 100 working days (Nov 2009 - Jan 2010) & exceeding the required KRA metrices. Award presented by AVP - HR & Head of India Operations - VP.
    • Awarded to Sam V Jacob
      Achievement Award Sutherland Global Services Jul 2007 Award presented by VP - Operations towards quick & successful transition management of the Micorosft Account to Malad, Mumbai.
    • Awarded to Sam V Jacob
      Champion of the year nomination Sutherland Global Services Nominated thrice & won once (2010)