Gemma Kleinsmith

Experience

• 

  Wells Fargo

  Jan 2010 - Oct 2023

  Review and editing of procedural updates, adhering to style and formatting requirements.• Performed gap analysis and risk management.• Completed end-to-end reviews for certifications.• Executed an extensive pipeline and expertly manage approvals to meet implementation goals.• Processed urgent issues where expedited review and approvals are needed.• Achieved high-quality reviews and percentages of meeting required publishing dates.• Collaborated with business partners to develop new procedures.• Performed special project work, as required.• Spearheaded specific initiatives for business partners at their request.• Contributed as a procedure publisher.• Performed in the Intake specialist role.• Participated in style guide advisory committee meetings.• Served as a member of the Writer Best Practice committee.• Partnered with and attended Publisher Team calls.• Acted as a peer mentor. Show less

  • Technical Writer- Procedure Governance, Publishing and Support

    Feb 2014 - Oct 2023

  • Technical Writer

    Jan 2014 - Oct 2023

  • Trainer/Facilitator

    Jan 2010 - Feb 2014
• 

  Discover Financial Services

  May 2024 - Dec 2024

  Lead Technical Writer

  - Instrumental in standing up new team of technical writers to implement the Compliance Management System (CMS) Task.- Drafted new process for procedure review and approval, including template and style guide creation. - Developed job aids to document the new process and best practices.- Risk manager, identifying gaps in process and providing effective challenge. - Worked to strengthen the Control environment, ensuring documents addressed control language.- Acted as a peer mentor, reviewing documents and offering solutions.- Conducted quality assurance peer reviews, with outstanding attention to detail. - Achieved a high degree of quality and accuracy on own document peer reviews.- Partnered with business partners to drive results and implement on time.- Ensured compliance with internal standards, Governance, Risk and Compliance (GRC) and business stipulations. - Demonstrated excellent communication, collaboration and relationship building. Show less