Angie Pedersen

Experience

• 

  A&M Hospitality

  Mar 2002 - Mar 2007

  General Manager
• 

  Heart of America Group

  Jun 2007 - Oct 2011

  Assistant Chief Operations Executive

  Executed day-to-day operations and oversaw key teams including Front Desk, Housekeeping, Maintenance, and Sales/Events. Conducted ongoing inventory and analysis, purchasing, vendor management, staffing, grounds care, long term and short term projections including sales and attrition.

• 

  TMG Financial Services

  Oct 2011 - Jul 2018

  Led Operations Teams for TMG FS that included; Training and Education, Credit Bureau Disputes, Fraud Team, and Client Services. Managed vendor relationships with Customer Care and Collection Call Centers in multiple locations across the nation. Managed Relationships with key clients to grow and enhance revenue streams.

  • Manager of Operations

    Dec 2015 - Jul 2018

  • Manager of Client Services

    Oct 2011 - Dec 2015
• 

  Symetra

  Jul 2018 - now

  Responsible for New Business processing for the Deferred New Business team Supervised Training and Education teams for both Retirement and Life divisions Designed and instituted new training programs for case management.

  • Director of Service & Operations

    Sept 2024 - now

  • Assistant Director

    Dec 2022 - Sept 2024

  • Service and Operations Manager

    Oct 2021 - Dec 2022

  • New Business Manager

    Oct 2020 - Oct 2021

  • Senior Unit Manager

    Oct 2019 - Oct 2020

  • Unit Manager

    Jul 2018 - Oct 2019