Trevor Poole

Experience

• 

  Bell

  Oct 1999 - now

  Lead IT infrastructure/ virtualization, application, data, storage, private cloud and security experts to deliver exceptional support for enterprise clients and Bell systems across Canada. This includes project delivery, daily operations, and new business development. Led and mentored IT teams, including system administrators, in day-to-day operations, process improvement, and project delivery within virtualized/cloud environments. Implemented change management best practices , external audit, logistics, and client site services. Led technical teams in resolving critical system outages, minimizing downtime and ensuring business continuity for enterprise customers and internal Contact Center operations. Spearheaded change management initiatives that resulted in reduced incident frequency by 35%. Developed and implemented innovative support processes to enhance operational efficiency. Successfully managed multiple projects simultaneously, demonstrating exceptional prioritization skills, including developing comprehensive OID and PID documentation. I also worked as a developer and technical lead for PHP/ SQL, networking, and several application stacks. Led and directed multiple cross-functional teams comprised of customer service, credit and analysts.

  • Senior Manager, Operations & Cybersecurity

    Jan 2017 - now

  • Manager, Systems Operation

    Jan 2011 - Jan 2017

  • Manager, Operations, Infrastructure and Service

    Jan 2008 - Jan 2011

  • Manager, Business Analyst

    Jan 2006 - Jan 2008

  • Manager: Sales/Service & Quality

    Oct 1999 - Jan 2006