Kathryn Vaughn

Experience

• 

  Dorchester School District 2

  Aug 2001 - Feb 2006

  Elementary School Teacher

  • Taught 1st, 2nd, and 5th grade• Coached the Math Computation Team• Served as a member of the Technology Committee• Tutored at-risk students in an after-school program• Served as an Assistant Junior Varsity basketball coach at Summerville High School

• 

  Promethean

  Feb 2006 - Nov 2012

  Teaching and Learning Consultant - Team Lead

  • Promoted to lead a remote team of consultants to support the sales team in obtaining annual sales quotas• Designed and facilitated professional development, training, and implementation plans • Successfully assisted the regional team in obtaining annual sales quota and procuring strategic accounts• Supported national and regional business partners with training and product demonstrations• Presented at national and regional education technology conferences (including ISTE, FETC, and TCEA) Show less

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  Clemson University

  Aug 2011 - Dec 2011

  Adjunct Instructor

  • Taught undergraduate Instructional Technology Strategies course• Incorporated Google applications, wikis, blogs, interactive whiteboards, and lesson creation software into the course• Utilized course management system for collaboration

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  Meeting Street Schools

  Nov 2012 - Jun 2013

  3rd Grade Teacher/Technology Coach

  • Co-taught 3rd grade• Facilitated an integrated technology class for kindergarten through 3rd grade• Managed and supported 1:1 iPad initiative

• 

  Self-Employed

  Jun 2013 - Dec 2014

  Education Consultant

  • Designed and delivered professional development workshops and virtual training to educators and school and administrators on Promethean products, OneNote, and 1:1 iPad integration• Managed the professional development services for Promethean business partners• Assisted with sales, both customer-facing, and inside-sales

• 

  Clinton Learning Solutions, LLC

  Jun 2013 - Oct 2016

  Director of Operations

  • Recruited from consultant to lead business operations• Staffed and managed technical services team • Maintained technical services scheduling, inventory, and budget• Developed and implemented operations policy and procedures • Provided cross-functional team support, including inside sales, customer training, and demos

• 

  Promethean

  Oct 2016 - Jul 2018

  User Engagement Communications Specialist

  • Provided virtual demos and training of SaaS technology to an international audience• Developed communication campaigns, including a user journey to support SaaS users• Analyzed SaaS messaging and user engagement metrics to make data-informed decisions • Created and managed product support materials, including documents, training, and videos• Facilitated product testing and launch, including data analysis, workflow, and timelines

• 

  Vivi

  Sept 2018 - now

  • Nurture customer relationships that result in year-over-year renewal and expansion• Deliver and communicate ROI for customers, throughout the customer lifecycle• Design and deliver training, including self-paced courses, virtual, and onsite PD• Host webinars and create support resources to increase adoption and usage• Develop communication campaigns for new and existing customers • Analyze usage data and perform health checks• Serve as a trusted partner for the customer on use-case and product functionality• Collaborate closely with cross-functional teams to support customers Show less

  • Director of Customer Success

    Feb 2021 - now

  • Customer Success Manager

    Sept 2018 - Feb 2021