Dhruv Patel

Experience

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  Arham Zaveri Jewelers & Shambhav Jewels

  Aug 2020 - Nov 2021

  Business Analysis Manager

  • Analyze data and trends to provide insights that help improve business operations.• Focus on sales, inventory management, customer behavior, and pricing strategies to optimize performance and enhance overall profitability.• Examine sales information and patterns to find areas where revenue might be increased.• Analyze stock levels and suggest changes to maximize availability.• Work together with cross-functional groups to enhance operational procedures.• Produce presentations and reports for management to help in decision-making.• Analyze data to inform marketing and promotional strategies.• Ensure that key performance metrics and corporate goals are in line. Show less

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  Super 8

  May 2022 - Aug 2022

  Shift Manager

  Managed inventory control systems to ensure adequate stock levels of essential items such as cleaning supplies, room facilities, Breakfast & Beverages, safety equipment, accessibility features, transportation and amenities. Resolved interpersonal conflicts among motel staff members in a timely and professional manner and utilized communication and active listening strategies to determine win-win solutions and the understanding the cause of problem. Analyzed guest complaints to find underlying problems and their causes, then used critical thinking and problemsolving techniques to create appropriate solutions. Distributed tasks among motel employees according to their expertise, availability, and workload priorities. Individual strengths and weakness were considered to guarantee the best possible performance and efficiency. Managed online reservations and walk-in guest and needed to track daily costs and revenue at the end of the day. As a shift manager at Super 8 motel, I oversaw a team of fifteen employees, gave them direction, support, and leadership, fostered a great work atmosphere, and encouraged cooperation and teamwork. Show less

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  UPS

  Oct 2022 - Dec 2023

  Store Operations associate

  Analyze customer feedback and behavior to identify areas for improvement and enhance overall satisfaction in the branch. Managed daily tasks, such as scheduling, inventory monitoring, and maintaining commitment to corporate guidelines. Used Analytical tools to predict and adjust inventory levels and reduce excess stock and minimize shortages and use Analytics to detect patterns of fraud activity and implement preventive measures to save the business. Kept recording of revenue growth through strategic marketing initiatives and effective sales strategies & keep the budget management, cost control, and financial analysis to optimize profitability. Communicate clearly and professionally with customers and team members. Proficient in written communication for emails, reports and documentation. Utilize descriptive analytics techniques to summarize historical data and gain insights into past performance trends and customer behavior. Implement prescriptive analytics solutions to recommend optimal business strategies, pricing strategies, marketing campaigns, and operational improvements based on data-driven insights. Provided training to newly joined team members. Show less