Danny Siat , IHRP-CP

Experience

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  Resorts World Sentosa

  Jun 2011 - Aug 2014

  Training Assistant Manager

  Being transferred from Food and Beverage (F&B) Operations to join the Training Team due to my expertise with On-The-Job Training (aka Workplace Learning), explementary guest dining services and the initial position offered was Guest Service Manager focusing on Guest Experience Trainings. However, after much debates, the business felt that it would be more feasible and gained buy-in for a holistic approach instead.My critical responsibilities were Courseware Developer, Learning Facilitator, Assessor and Analyst for Guest Services.1) Courseware Developer🔑 Engaged stakeholders to understand desired learning outcomes and business objectives🔑 Collected data to facilitate learner profiles and learning needs analyses🔑 Developed research finding reports to respond to defined research hypotheses🔑 Developed courseware development plans in alignment with curriculum design specifications🔑 Developed user experience journeys for learners and trainers to facilitate achievements of learning objectives🔑 Determined and developed assessment metrics, methods, tools and materials based on curriculum objectives and specifications🔑 Analysed data to assess curriculum feedback, take-up rates, attendance and completion rates🔑 Reported potential improvement areas based on analyses against objectives and performance standards2) Analyst for Guest Services🪄 Monitored the progress and evaluated effectiveness of F&B Team Members’ development and change after trainings🪄 Implemented and managed a “Mystery Diner” programme for 52 F&B establishments🪄 Analysed guests ratings & input, emerging service trends feasibility and methodologies🪄 Derived relevant insights from analysis and recommended service enhancements to the business🪄 Developed insightful presentation derived from data analytics and benchmarked with Customer Satisfaction Index of Singapore Show less

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  Dorsett Singapore

  Jan 2015 - Jun 2017

  Assistant Training Manager

  My critical work functions were Learning & Organisation Development and Talent Attraction:1) Learning & Organisation Development✅ Conducted organisational diagnosis to assess and analyse the current state and identify opportunities for development and change interventions✅ Developed customised learning and development strategies, plans and curricula to improve overall workforce capabilities for current and future roles✅ Executed stakeholders engagement activities to manage highly influential stakeholders; GM, EXCOM and Corporate Head for Learning and Development✅ Analysed learning effectiveness evaluation data to derive insights on the effectiveness and ROI of learning and development programmes for improvement actions to improve workforce capabilities✅ Established credibility by gaining confidence of stakeholders via business and technical knowledge2) Talent Attractions🔎 Developed hiring collaterals based on organisation's employee value proposition🔎 Manage external stakeholders involved in the sourcing and attraction of talent🔎 Identified opportunities to convert potential employees into new hires🔎 Communicated employment offers to candidates🔎 Developed new hires information materials for new employees🔎 Collaborated with line managers to assist new employees integrate into the department Show less

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  One Farrer Hotel

  Oct 2018 - Mar 2020

  Manager, Learning and Development

  My critical work functions were Learning & Organisation Development and Talent Attraction:1) Learning & Organisation Development✅ Conducted learning needs analysis to assess current capabilities and areas of development required to deliver against the business strategies and future plans✅ Developed customised learning and development strategies, plans and curricula to improve overall workforce capabilities for current and future roles✅ Equipped supervisors and line managers with the skills and tools to mentor, train and provide job coaching✅ Analysed learning effectiveness evaluation data to derive insights on the effectiveness and ROI of learning and development programmes for improvement actions to improve workforce capabilities✅ Established credibility by gaining confidence of stakeholders via business and technical knowledge✅ Being a trusted advisor with assisting Head of Departments (HOD) in solving people issues✅ Implemented and operated a Human Resource Mobile APP for employee communications2) Talent Attractions🧲 Proposed and executed HR initiatives that balance and meet the needs of the people and business🧲 Analysed strategic workforce planning information and advised HODs on the range of resource planning options🧲 Executed initiatives to deliver the employer branding strategy and promise through collaboration with internal and external stakeholders🧲 Developed a database of contacts to facilitate access to potential recruits🧲 Articulated an employee value proposition that is simple to understand, differentiated from competition and has a strong rational and emotive appeal to choice candidates🧲 Gathered input from new joiners (including internship) about their onboarding experiences to take proactive actions to address areas of improvement in a timely manner🧲 Reviewed employment contracts with organization's Legal & Compliance periodically to ensure all relevant statutory and programme terms are aligned Show less

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  SHATEC - The International Hotel & Tourism School (Singapore)

  Apr 2020 - Feb 2024

  Adjunct Faculty

  Am assigned to deliver WSQ Certifiable Modules with the adoption of Skills Framework (SFw) for Enhanced Training Support Package (ETSP), SGUnited Skills Programme (SGUS) to present; Modular in a Qualifications.1) Learning Facilitator💡 Assess learning environment constraints to inform learning delivery approaches💡 Conduct learning delivery mode feasibility analysis to inform learning delivery approaches💡 Analyse courseware materials to ensure alignment with learner needs and styles; via different instructional methods💡 Deliver learning, lesson content and activities across multiple delivery modes💡 Provide input and ongoing support to learners2) Assessor✍️ Communicate assessment process to learners in line with implementation plan✍️ Administer assessment materials to learners in line with implementation plan✍️ Analyse assessment data to compile overall and individual reports✍️ Identify learning gaps and performance issues with the consolidated assessment data✍️ Report potential improvement areas based on analysis against objectives and performance standards Show less

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  Educational Institution

  Feb 2024 - Oct 2024

  HR Business Partner

  In this Institutional Catering and Events company, in my HR Business Partner function, I have carried out these key tasks:1) Conducted workforce planning and talent forecasting to align staffing needs with business goals and models2) Developed recruitment strategies, including job postings on MyCareersFuture, Republic Polytechic Career Portal, SilverJobs and Daughters of Tomorrow, utilized Recruitment Process Outsourcing (RPO) services, candidate screenings and, talent assessments via an In-house Career Trial3) Acted as a mediator in conflict resolution to maintain positive work environments4) Advised Chief Executive Officer and Line Managers on employment laws and internal policies to prevent legal issues; managed three(3) Progressive Wage Models, Marriage and Parenthood Package and Central Provident Fund matters [ Achieved PW Mark ]5) Recommended leveraging available government incentives and funding options to support the broader Human Resources strategy in managing manpower costs effectively6) Drove process improvements by standardizing workflows and reducing manual administrative tasks7) Optimised HRIS systems to ensure smooth operations; Time Tracking & Attendance, Facial Recognition; Mobile & Kiosk, Leave and Training Modules Show less