Daniel Levesque

Experience

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  Water's Edge Resort & Spa

  Mar 2007 - Mar 2013

  Restaurant Host

  Managed restaurant reservations, seating, phone calls, and room service for the public and time-share owners.

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  Connecticut Agricultural Experimental Station

  May 2008 - May 2008

  Temporary Laboratory Assistant

  Identified the tick species and gender mailed to the laboratory by individuals and doctors. I performed genetic analysis procedures on the tick to identify the presence of Lyme bacteria DNA. I also sent letters out to the sender regarding the results.

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  Quinnipiac University

  May 2011 - Feb 2012

  Student Technology Academic Resource

  Provided technical support for students and faculty on a walk-in basis. I went to other locations as needed. I later on worked in the graduate student building. I created work order tickets for further diagnosis, reimaging, or repair of laptops. In addition to laptops, I supported academic technology such as projectors, scanners, and printers.

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  Protein Sciences Corporation

  Feb 2012 - Jul 2012

  Information Technology Associate

  Provided sole on-site software and hardware technical support for over 90 employees. I also maintained and updated over 100 computers and 4 servers. That included managing and reviewing daily server backups on Windows Server 2003 and 2008 R2. I also managed employee user accounts and passwords on Microsoft Active Directory.

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  Qualitest

  Mar 2013 - Apr 2014

  Software Quality Assurance

  User and functionality testing for websites and documented any findings. I primarily worked as a remote hospital information software tester for Ministry Health Care group in Wisconsin. I assisted with Meditech version upgrades to transition from ICD-9 to ICD-10 codes. That included performing manual patient data entry and support automated data entry. I also gained experience in ICD-10 code entry in 3M Coding and Reimbursement software.

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  Apelon

  Aug 2014 - Nov 2014

  Information Analyst

  Transformed hospital data from different hospitals in Indiana that are using different code sets into the Regenstrief code for the Indiana Health Exchange using Apelon's Distributed Terminology System software. Also assisted with various NextGen duties, such as search subsets.

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  Qualitest

  Nov 2014 - Dec 2014

  Software Quality Assurance

  Tested new versions of Canberra Genie 2000 and Apex Gamma radiation spectroscopy software. I performed manual and automated testing using Micro Focus SilkTest software. I also connected and configured radiation detectors and performed sample radiation detection.

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  Sutherland

  Aug 2016 - Mar 2017

  Call Center Representative

  Remote call center representative handling Optimum general billing questions and technical support for TV services.

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  ESS

  Apr 2017 - Dec 2017

  Substitute Teacher

  Substitute teacher of grades K-12 in any of the Bridgeport public schools. Company previously known as Source4Teachers.

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  Delta-T Group

  Jan 2018 - Apr 2020

  Subsititute Teacher

  Currently working in the Newington Public School System as a substitute paraprofessional with students with disabilities.

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  TEKsystems

  Apr 2020 - Jun 2020

  Technical Support Specialist

  Contract position at Yale New Haven Hospital. Involves deploying hospital technology and providing technical assistance using Remedy ticketing software.

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  U.S. Census Bureau

  Aug 2020 - Nov 2020

  Enumerator

  Visiting various locations and collecting census data as assigned by a government mobile phone application.

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  United Software Group Inc

  Aug 2021 - now

  Technical Support

  Remote phone technical support for Subway restaurant technology and associated Subway web services.