Dennis C.

Experience

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  Quarterback Transportation - Toronto & Cincinnati

  Jul 2018 - Jul 2019

  Account Manager

  • Exceeded 100% of sales goal each month • Increased gross product generated by existing accounts by 200-600% over a 3-month span • Retained 100% of closed accounts • Achieved 100% of Key Performance Indicators

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  LifeWorks Wellbeing Solutions

  Sept 2019 - Oct 2021

  Customer Success Manager

  • Create and strengthen relationships with key insurance partners (RBCI, Canada Life, Sunlife).• Achieved >100% of upsell target for 2020 – strategically position well-being products and services.• Onboard clients ensuring value generation from SAAS products (LifeWorks Integrated Health Solutions, LifeWorks Virtual Medicine).• Collaborate with both internal and external stakeholders ensuring deliverables completed; client escalations are resolved.• Build and maintain strong rapport with client decision makers (C-Suite). Show less

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  OneTrust

  Nov 2021 - Feb 2023

  • Provide consultative guidance to key client stakeholders (C-Suite) and manage implementation of OneTrust cloud solutions at Enterprise and SME organizations• Configure client platforms (integrations, documentation upload, platform configuration).• Guide clients in implementation of Infosecurity/Compliance certification requirements (SOC2, ISO27001, GDPR, NIST). • Ensure proper adoption and retention of the Tugboat Logic logic platform by Enterprise/SME clients• Build and maintain relationships with key stakeholders (C-Suite) at client orgs, identify potential up-sell opportunities• Provide guidance re: project management for Infosec/Compliance initiatives

  • Implementation Consultant

    Feb 2022 - Feb 2023

  • Customer Success Manager

    Nov 2021 - Feb 2022
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  Paligo

  Feb 2023 - May 2024

  Customer Onboarding Manager

  ▪ Onboard & implement the Paligo platform driving successful adoption for Key Accounts and enterprise clients▪ Design global training methodology including Instructor-Led Training (ILT), and E-learning for effective platformimplementation and adoption▪ Design and implement SOPs transitioning clients from sales handoff to product go-live▪ Define roles & responsibilities while identifying future growth opportunities for Onboarding & Learning team members

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  Kaptio

  May 2024 - now

  Program Manager

  ▪ Own program governance and relationships with executive stakeholders (internal & external) to remove blockers and execute on program delivery▪ Develop and manage enterprise program plans across multiple workstreams & phases for customer go-live (strategic discovery, sponsored development, implementation)▪ Scale project management methodologies and best practices across customer delivery team (RAID, change management, governance packs)