
Alexsandro Coltre Gusmão
Technical Assistent

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About me
TechOps Manager | Global Operations Leader with Expertise in Operational Excellence, Cross-Regional Team Leadership, and Process Optimization for Scalable Business Growth
Education

Pontifícia Universidade Católica de Campinas
2003 - 2007BSc in System Analysis System AnalystActivities and Societies: These skills enhanced my analytical and problem-solving abilities, essential for tackling technical challenges in a structured and efficient manner. During my studies in Systems Analysis, I built a solid foundation in the design, development, and management of information systems. The program provided me with a comprehensive understanding of programming, database management, systems analysis, and software engineering.

Universidade Estadual de Campinas
2020 - 2020Extension Course in Software Engineering Software EngineeringActivities and Societies: The training provided me with a solid understanding of software engineering processes and enhanced my ability to work with multidisciplinary teams to deliver efficient, high-quality solutions. This experience was crucial in consolidating my strategic vision of the software lifecycle and best practices in the industry. I deepened my knowledge in various methodologies and techniques related to software development and management. The program focused on analysis, design, development, and maintenance of systems, covering everything from software architecture to testing practices and quality assurance.
Experience

Monsanto Company
Jul 1994 - Aug 1999Technical Assistent● My role involved consolidating and analyzing data to support research initiatives, ensuring the accuracy and clarity of information. I contributed to the organization and presentation of findings, assisting in the decision-making processes within the company. My work helped streamline research operations by enhancing the accessibility and presentation of key data.

FUNDAG - Fundação de Apoio à Pesquisa Agrícola
Jan 2000 - Sept 2007IT Support● My responsibilities included hardware and software maintenance, as well as managing network infrastructure. ● I handled the installation, configuration, and support of servers and equipment, providing continuous user support and ensuring efficient resolution of technical issues. ● I contributed to the implementation of network improvements, optimizing performance and information security.

Venturus
Oct 2007 - Jul 2020Development AnalystThroughout my 13 years at Venturus, I led various development projects, focusing on full-stack web applications, system architecture, and technical leadership.● Full Stack Developer: Developed web applications using AngularJS, JavaScript, Docker, Kubernetes, and continuous integration for Thales Group, improving project efficiency and collaboration across teams.● Technical Leader (Bosch Innovation Hub): Led the design and development of innovative prototypes, utilizing ReactJS, NodeJS, Express, and MySQL. Managed the entire software lifecycle, from requirements gathering to deployment, while ensuring timely delivery.● SIM Cards & Encryption: Led a 3-person team in a project for Thales Group, focused on magnetic stripe card management and SIM card updates via OTA, using Java, Oracle, and WebLogic, ensuring quality and timely delivery.● Eclipse Plugin Developer: Developed tools using Java and SWT to improve developer productivity and code quality, enhancing internal development processes. Show less

PPRO
Aug 2020 - nowTechOps Manager Americas● Currently leading a global team of over 12 professionals, supporting LATAM, EMEA, and APAC operations, ensuring operational excellence through collaboration with internal and external stakeholders. Led the creation and optimization of system monitoring using DataDog, improving operational efficiency and incident escalation processes with automated alerts, resulting in enhanced monitoring and service reliability.● Fostered innovation and collaboration across regions, achieving significant improvements in incident handling and operational efficiency. Developed and executed strategies that generated cost savings and increased efficiency, optimizing deliverables and minimizing impacts through the implementation of new technical stacks and processes. Show less
Licenses & Certifications

ITIL® Foundation Certificate in IT Service Management
PeopleCertJun 2023
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