Megan Murray

Experience

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  Icon Clothing Boutique

  Feb 2008 - Jan 2012

  Retail Sales Assistant
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  Firstsource Solutions Limited

  Apr 2012 - Oct 2012

  Customer Service Representative & Development Coach

  Call Centre Customer Services Representative (April – October)• Working as a point of contact from customers for Irelands Mobile networks Meteor and Emobile in delivering excellent customer service.• Using the required computer software as well as my own communication skills to meet required deadlines and targets as well as maintaining complete customer satisfaction by solving their problems & issues.• Working well, both on my own and part of a team to maintain company service levels and efficiency.Development Coach (June – October)• Promoted to Development Coach after two months of commencing my employment in Firstsource.• Assistant Supervisor to Trainees in their two week “Gradbay” Period, which is the initial entrance onto the phone services after their verbal training period.• Encouraging these trainees on taking their own initiative in solving issues rather than just supplying them with the answer to problems.• Coaching trainees on the computer system and on call quality control.• Maintaining a welcoming and upbeat personality to help this transition for the trainees as well as being a support system for them.• Working along side the trainee’s team leader in ensuring that they are the best possible customer care agents before joining the main call centre floor Show less

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  Casella Family Brands

  Jan 2013 - Apr 2013

  Vintage Cellar Hand

  • Cellar Hand for the Casella, Yellow Tail Wine 2014 & 2013 “Vintage” season• Departments worked were general cellar - transferring product from one part of the winery to another using required equipment, truck handler - this duty required organisation and professionalism whilst dealing with truck drivers requirements and ensuring that the product received or loading on the truck was correct and finally inline blend operator- working alongside the Vintage Winemakers in setting up lines for finished wine which would then move on to bottling. This role required vast amounts of concentration and responsibility as it was dealing with finished product. Show less

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  Aspen Medical

  May 2013 - Sept 2013

  Ehealth Representative for the Department of Health and Ageing Australia

  • As this project was to inform members of the public of a new free online service set up by the department of health and ageing- the ability to gain the trust of others and have confidence to approach members of the public was important.• Responsibilities included managing and ensuring other team members were on site, ensuring all sites were adequately stocked with relevant equipment, posting completed forms to head office and reporting daily results.

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  Casella Family Brands

  Jan 2014 - Apr 2014

  Vintage Cellar Hand

  • Cellar Hand for the Casella, Yellow Tail Wine 2014 & 2013 “Vintage” season• Departments worked were general cellar - which entailed transferring product from one part of the winery to another using required equipment, truck handler - this duty required organisation and professionalism whilst dealing with truck drivers requirements and ensuring that the product received or loading on the truck was correct and finally inline blend operator which entailed working alongside the Vintage Winemakers in setting up lines for finished wine which would then move on to bottling, this role required vast amounts of concentration and responsibility as it was dealing with finished product. Show less

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  Medibank

  May 2014 - Oct 2014

  Account Support Representative

  • Inbound customer care for Australia's leading Private Health Insurance company• Providing customers with customer support and solutions for various account matters.• Specialist in direct debit payments• Initially hired for a five week temp role in tax return support but due to performance, had my time extended till I chose to leave Australia.

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  Amazon

  Nov 2014 - Feb 2015

  Customer Service Representative

  • Inbound customer care on triple skill customer contact, consisting of phone, chat and email communication• Assisting customers on various retail queries both pre and post order• Strong team member for Amazons Peak period including Black Friday and Christmas pre and post orders• Implementing Amazons five customer contact tenants to ensure excellent customer satisfaction and obsession• Adhering to various targets and time schedules• Reporting to other Amazon departments on systemic issues• Awarded the “High Five- Customer Obsession” after less than two months employment Show less

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  Apple

  Feb 2015 - Feb 2016

  Apple Online Store Product Specialist

  • Assisted Sales across all Apple Online Store products for the UK & Ireland Consumer and Education Market• Online Apple product consultant providing a vast knowledge into Apple devices via a web chat, phone, screen share, video and email platform.• Identifying the customer’s stage in the sale cycle by creating and maintaining a trusted business relationship which would often result in returning customers/sales.• Provided an after sales live video service offering a personalized one to one video set up with customers for iOS devices.• Consistently achieved and exceeded targets, reaching top sales across my team along with top customer satisfaction levels frequently.• Skills of time management, communication, organization, product knowledge, ability to build and maintain professional relationships, team work and professionalism all held a high value in the role. Show less

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  Amazon

  Mar 2016 - now

  • Assisting EU Sellers in managing their Amazon Selling account• Providing subject matter expert support in catalog errors and bulk data uploads via excel • “Deep Diving” problems while working on projects and efficiently corresponding with multiple internal teams to resolve seller issues• Assisting new hires by upskilling, coaching, guidance and support as they transition from the training room environment to the production floor.

  • EMEA Training Lead

    Sept 2021 - now

  • EMEA Site Trainer

    Aug 2019 - Sept 2021

  • Executive Seller Relations

    Apr 2019 - Aug 2019

  • Technical Account Manager

    Mar 2016 - Apr 2019