Nikola Pohanova

Experience

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  Cultural Care Au Pair

  May 2017 - Dec 2019

  As an ambassador I participate in activities as a community builder by welcoming and supporting new au pairs, and organizing meet-ups, as a media influencer by sharing information and my experience through social media, as a mentor, and as an advocate for au pairs by participating in research projects and helping improve the au pair program. The Au Pair program in America helped me grow as a person and strengthen my skills such as communication with different kinds of people from different cultures, problem-solving, teamwork and collaboration, organization, professionalism, relationship-building, adaptability, responsibility, and leadership.

  • Ambassador

    Nov 2017 - Dec 2019

  • Au Pair

    May 2017 - Apr 2019
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  Spaces. offices | co-working | meeting rooms.

  Jun 2019 - May 2021

  Developed and executed a strategic event calendar to enhance client engagement and create networking opportunities.Key Responsibilities:🔹Managed budgets and logistics for events, ensuring seamless execution.🔹Partnered with clients to create tailored events aligned with business goals.🔹Oversaw marketing and promotion strategies to maximize event participation.Key Achievements:✅ Successfully organized multiple client workshops and networking events, increasing client satisfaction and engagement.✅ Managed event budgets efficiently, delivering high-impact events within cost constraints. Show less Opened and managed a new co-working space, ensuring smooth operations and high client satisfaction.Key Responsibilities:🔹Oversaw property management and facility operations.🔹 Managed client onboarding and day-to-day service delivery.🔹 Developed marketing strategies to increase client retention and satisfaction.Key Achievements:✅ Opened the first co-working space under the brand in Prague.✅ Improved client onboarding process, leading to increased customer satisfaction and retention.✅ Created a thriving community environment through strategic event planning and networking opportunities. Show less

  • Event Manager

    Jan 2020 - May 2021

  • Community Manager

    Sept 2019 - May 2021

  • Community Associate

    Jun 2019 - Sept 2019
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  ExxonMobil

  Jun 2021 - Mar 2022

  Customer Account Specialist

  Managed a portfolio of high-value clients, ensuring seamless order-to-cash processes and driving customer satisfaction through proactive problem-solving and efficient communication.Key Responsibilities:🔹Acted as the first point of contact for customers, sales, and logistics teams.🔹Coordinated cross-functional teams to ensure timely order processing and delivery.🔹Resolved customer issues promptly, enhancing client satisfaction and trust.🔹Managed supply chain operations and improved order fulfillment processes.Key Achievements:✅ Spearheaded the transition to a new ordering tool, reducing processing errors and increasing efficiency.✅ Strengthened customer relationships, leading to improved customer retention. Show less

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  Wargaming

  Apr 2022 - Mar 2025

  Operations Coordinator

  As an Operations Coordinator in the Publishing Team, I drive the execution of regional and global projects, ensuring operational efficiency and strategic alignment. My role focuses on improving processes, coordinating cross-functional teams, and executing successful campaigns and events that engage the player community.Key Responsibilities:🔹Support regional teams and manage strategic partnerships to enhance project execution.🔹Maintain project documentation, and reports to ensure team alignment.🔹Identify opportunities for workflow optimization and drive process improvements.🔹Assist with budgeting, forecasting, and strategic planning.🔹Plan and execute community events across Europe, managing logistics, vendors, and merchandise production.🔹Oversee merchandise projects, including design, vendor onboarding, and quality control.🔹Support global IP collaborations and the launch of new in-game content.Key Achievements:✅ Led the successful launch of the Naval Book of Cruisers campaign, handling content creation, promotion, and fulfillment.✅ Organized and managed community events across Europe, increasing player engagement and brand visibility.✅ Assisted with the successful rollout of the Svejk Commander character, including voice lines, artwork, stream preparation, and merchandising. Show less

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  ACTUM Digital

  Sept 2025 - now

  Global Alliance Manager

  As an Alliance Manager, I develop and manage strategic partnerships with global technology vendors to strengthen ACTUM Digital’s partner ecosystem and deliver value-driven digital transformation solutions. My role focuses on building strong partner relationships, coordinating joint go-to-market initiatives, and ensuring smooth collaboration between internal teams and external partners.