Nagarajah Kunatharshan (Tharshan)

Experience

• 

  IFS

  Apr 2005 - now

  Category: Cloud Automation | Methodology: DevOpsTeam Size: 19Duties and Responsibilities:• Design and develop advanced GitLab pipelines, enhancing efficiency through automation and orchestration.• Expand automation coverage by identifying gaps, developing requirements, and creating technical specifications.• Collaborate with global teams and senior leadership to align technical objectives with project goals.• Lead cross-functional discussions, contributing to the successful delivery of key projects.• Shape service strategies and roadmaps, integrating cutting-edge technologies.• Infuse technical expertise into DevOps processes to ensure adherence to best practices.• Implement Robotic Process Automation (RPA) for self-healing pipelines, optimizing workflow.• Recruit, mentor, and develop a high-performing, geographically diverse DevOps team with business continuity and skills distribution.• Foster an innovative work environment, encouraging team members to explore new technologies.• Manage critical operations pipelines, including security, patching, and compliance checks.• Ensure the reliability, security, and scalability of infrastructure and applications.Achievements:• Completed the implementation of a SaaS-based GitLab instance.• Contributed to service strategies and roadmaps, enhancing continuous improvement.• Established a reputation for technical excellence and leadership in DevOps practices.• Developed a cohesive DevOps team with a focus on continuous learning and growth.• Transitioned an On-Call model to a 24x7 operational model. Show less Clients: 223 | Category: Cloud Services | Methodology: ITILTeam Size: 40Duties and Responsibilities:• Ensure system performance and high availability through proactive management, advanced tech, and workflow automation.• Identify and resolve tech limitations in systems and pipelines, developing strategies for continuous improvement.• Oversee Go to Operations (GTO) to ensure readiness, seamless delivery, and adaptability to changes.• Manage event handling, implement first-time fix strategies, and triage issues for quick resolution and minimal disruption.• Lead the integration of new Cloud services by assessing system requirements and adapting to emerging technologies.• Innovate customer satisfaction strategies with advanced tech to exceed expectations.• Gather feedback to improve system design and enhance user experience.• Support team recruitment and onboarding with automated tools and provide guidance on technical specs.• Collaborate with local leadership to develop strategies, policies, and guidelines with tech-driven solutions.• Align recruitment with evolving system needs and leverage cloud-native tech.• Monitor employee performance with data-driven insights for continuous improvement.• Offer feedback and support for development using tech-based coaching tools.Achievements:• Implemented a 24x7 multi-geographical deployment team with a deep understanding of system requirements.• Automated IFS Application Delivery installation, optimizing processes through tech.• Automated lifecycle operations, including Clone scheduling and Environment health checks.• Initiated Change Management in Cloud Services, structuring system modifications.• Operationalized new Cloud products like Customer Engagement (CE5, CE6) and IFS Business Reporter Execution Server (BRES).• Secured and retained ISO 27001 certification for Cloud Services, ensuring compliance with international standards. Show less Clients: 150 | Category: Cloud Services | Methodology: ITILTeam Size: 80Duties and Responsibilities:• Lead the establishment and management of the IFS Managed Services Team and the Managed Cloud initiative.• Research and analyze system needs to ensure alignment with organizational goals and customer requirements.• Define and continually improve customer onboarding and operational processes for IFS Managed Services.• Design, implement, and enhance programming scripts, testing and troubleshooting for continuous improvement.• Identify and address technology limitations and deficiencies in existing systems to enhance efficiency.• Implement the company's partner strategy within IFS Managed Services, defining collaborative processes and ensuring seamless integration.• Lead partner onboarding through effective knowledge transfer and manage Problem Management, Change Control, and escalations.• Write and maintain program code to meet system requirements, designs, and technical specifications.• Provide technical leadership and guide complex task execution.• Drive continuous improvement and automation initiatives within IFS Managed Services.• Maintain technical program documentation and operational procedures.• Serve on the IFS Product Security Board, identifying potential security vulnerabilities and providing guidance on software design proposals and strategies. Show less Job Brief: Operational Management of 24X7 Managed Services for IFSDuties and Responsibilities: ▪ Founder Lead of IFS Managed Services Team and Managed Cloud initiative▪ Primary contributor in defining customer onboarding and operational process for IFS Managed Services▪ A major contributor of successful implementation of the company’s partner strategy in the IFS Managed Service sphere and in defining the process for co-working model with partners▪ Leading partner onboarding by facilitating effective knowledge transferring▪ Owning Problem Management, Change Control and escalation handling for IFS Managed Services▪ Providing technical leadership to the team and guiding them with execution plan of complex tasks while leading continuous improvement effort in the unit▪ Primary contributor for the automation initiative of IFS Managed Services to increase the efficiency of operation▪ Member of IFS Product Security Board and involved in identifying potential security vulnerabilities in productsAchievements: ▪ Defined and improved the process to deliver high quality managed services from the scratch. Due to the high efficiency of the process, the partners have adopted it as is. This has facilitated quick transition of operations to partners▪ Increased the customer base from 14 to 66 by improving process efficiency by just increasing the team size from 35 to 49▪ Created an efficiently deployable IFS Application demo template which reduced the deployment time to 6 hours from 16 hours▪ Contributed massively for lead generation through IFS World Conferences▪ By implementing proactive audits, monitoring and maintenance we were able to maintain the average availability SLA at 99.7% whereas the penalty SLA is 99.5% Show less Job Brief: Operational Management of 24X7 System Engineering SupportDuties and Responsibilities:▪ Founder lead of System Engineering initiative within Extended Support Team (EST)▪ Primary contributor in setting up initial legacy Managed Services for selected customers▪ A Major contributor for technical and process documents▪ Primary point of contact for issue escalation from customers and regions▪ Guided the team on action plans for complex activities within the teamAchievements:▪ Streamlined the operational process by introducing checklists and increased customer satisfaction Show less Job Brief: Shift Leadership for Extended Support TeamDuties and Responsibilities:▪ Provided leadership and direction for the team members▪ Assisted shift members with work prioritization and customer problem resolution▪ Managed effective hand-over to upcoming Shift Leaders▪ Helped the team lead to understand challenges and to refine the processesAchievements:▪ A Major contributor to succeed shift operation which was a new initiative in the company▪ Always exceeded the expectations from management and customers▪ Played a major role in retaining the customer and to renew their contracts for Extended Support Services Show less Job Brief: Upgrades, Customization and Support for IFS Application ERP SystemDuties and Responsibilities:▪ Provided customization, upgrades and support for Middle East Customers▪ Provided go-live support in onsite▪ Contributed technical specifications for business requirements▪ Done code review▪ Handled time estimation for customization requirementsAchievements:▪ Saved 40+ man-days of estimated project time by performing an ultra-efficient code merge for a Middle East customer and won customer appreciation▪ After three times of unsuccessful go-live attempts, visited on site and handled the go-live successfully for a Dubai customer and this had been greatly appreciated by the management and customer▪ Supported 2 go-lives in the Middle East by presenting in on-site Show less

  • Director Cloud Automation

    Dec 2021 - now

  • Senior Manager Cloud Services

    Feb 2020 - Nov 2021

  • Manager – Information Services | Cloud Service Centre

    Jan 2019 - Feb 2020

  • Team Lead - Managed Services

    Feb 2016 - Jan 2019

  • Team Lead - Systems Engineering

    Jan 2013 - Feb 2016

  • Shift Lead – Extend Support Team

    Aug 2011 - Jan 2013

  • Senior Software Engineer

    Jul 2009 - Aug 2011

  • Software Engineer

    Apr 2005 - Jul 2009