Sharon SALLIS

Experience

• 

  Verizon

  Sept 1986 - Dec 2018

  Support organizational goals to meet or beat operational metrics maintaining billing accuracy by ensuring all products, contracts and promotions are supportable, minimizing fallout from any infrastructure efforts and driving resolution to production issues.Projects to further prevent corrective credits in the projects where we’re involved. Drive system and process improvements for VRD to eliminate errorsDrive increased automation of audits and controls into VRD (CARAT)Keep user community and management informed of all key initiatives, specifically:Provide input on a regular basis for the Weekly P&RA Management UpdateSend out flashes as appropriate to ensure user community is aware of new functionality in the systemProvide a weekly status report to P&RA management Show less Verizon/MCI/ Worldcom, Tulsa, OK (1986 to Present)Special Service Program Manager/Billing Group (7 years)Resolve escalated commercial billing issues, analyze billing rates, audit invoice quotes, act as liaison with sales department, identify billing discrepancies and collaborate with IT in order to prevent future billing problems. Recommend process and infrastructure improvements to ensure the integrity of billing systems while optimizing cash flow in a highly regulated industry. Communicate with Legal, Accounting, IT, Sales, Engineering and Customer teams. Initiate customer retention strategies in order to maintain optimum income stream and enhance profits Recipient of 28+ MVP Awards; consistent recognition for outstanding performance Master Customer Service Award – Won TripCredo Award Review, identify and correct unbilled accounts - generated $2.5 million monthly Identify fraud and work with Fraud Team to take appropriate actionsImplementation Coordinator (1 Year) Coordinated installation/equipment deployments.Human Resource Generalist (10+ years) Updated employee database, provided orientation for new hires and acted as point-of-contact for employees. Show less

  • CONSULTANT BILLING SOLUTIONS

    Apr 2015 - Dec 2018

  • Spec-Service Program Mgt

    Sept 1986 - Apr 2015