Sridhar Rajamani

Experience

• 

  Dnata Travel Group

  Apr 2007 - Apr 2022

  TasksSpearheaded vendor selection and proof of concept for new front-office systems, managing requirements analysis. Launched airline GSA in Iran, evaluating back-office systems and setting up office infrastructure within 10 weeks. Transitioned dT Trade business to a 24/7 online sub-agent portal, integrating multiple GDS and non-air suppliers.Led requirement analysis, vendor evaluation, and solution design for visa tool implementation in Dubai and Iraq. Managed the implementation of new visa tool; delivered customized solutions for non-BSP markets.Conducted competitor and market analysis, launching promotional packages and incentive deals for clients.Directed the development and implementation of the Emirates Group Travel system in Iraq. Show less Implemented B2C solutions, increasing sales and managing offshore call center operations.Developed and optimized the e-commerce site, driving online sales growth and customer engagement. Led a team of 18+ call center agents, ensuring high performance and customer satisfaction.Enhanced online customer experience through continuous site improvements and feature enhancements.Conducted market research to identify trends and opportunities for e-commerce growth.Implemented automated queue management, reducing agency debit memos by 90%.Managed front, mid, and back-office applications, ensuring seamless integration and functionality. Developed business cases for new e-commerce initiatives, securing stakeholder buy-in and support. Led cross-functional teams to deliver e-commerce projects on time and within budget.Enhanced data analytics capabilities, providing insights for strategic decision-making and performance improvement Show less Implemented front, mid, and back-office applications in new markets, enhancing operational capabilities.Developed and maintained front office applications, focusing on bug fixes and system enhancements.Implemented automated processes, reducing manual errors, and increasing efficiency.Managed system integration projects, ensuring seamless functionality and data flow. Conducted user training and support, improving system adoption and user satisfaction. Led system upgrades and migrations, minimizing downtime and operational disruptions.Developed and documented system requirements, ensuring alignment with business needs. Conducted system performance analysis, optimizing processes, and improving overall efficiency. Show less

  • Business Analyst

    Sept 2013 - Apr 2022

  • Business Development Manager - E- Commerce - Retail

    Sept 2010 - Aug 2013

  • Business Systems Officer

    Apr 2007 - Sept 2010
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  Dnata Travel Group

  Sept 2022 - now

  Senior Product Owner