Rohit Singh

Experience

• 

  Barclays Shared Service India Pvt. Ltd.

  Oct 2010 - Aug 2011

  Customer Service Advisor

  Process: Virtual Credit Card - Customer Service Advisor for BarclayCard - Efficient in handling Escalations and complaintsProcess: Global Payments Processing - Account Sanctions - Sanctions Officer for Barclays - Performed first level of Sanctions Check on new and Existing Accounts

• 

  Barclays Shared Services India Pvt. Ltd

  Jan 2012 - Mar 2014

  Customer Account Manager

  Process: ePayments - Addressed the queries of customers and branch staff regarding sterling and foreign currency accounts - Performed investigations of the cases- for missing payments, recall of funds, amendments in any existing payment request, return of funds and so on Process: Customer Information Management (CIM) - Managed fund transfers across the customer’s account (sterling accounts to foreign currency accounts and vice versa)Process: Global Payments Processing (Manual Payments) - Operated as Payments Authorizer to check the payment instructions sent by the branch or customers - Learnt about the processes of payment before it reaches the beneficiary, various payment methods in Barclays like BIPS (Barclays International Payments Services), CHAPS (Clearing House Automated Payment System), SEPA (Single Euro PAYMENTS AREA Show less

• 

  Cognizant

  Mar 2014 - now

  Working as a Business Excellence Manager for Google Ads Optimization for Small and Medium Business Customers, and Ad Curation business for Large Customer Sales team. Key responsibilities include:- Drive efficiency within workflows- Manage end to end lifecycle of Automations- Baselining metrics for Businesses- Process reengineering and change management Managed Trust & Safety operations for Google Ads. Key learnings and achievements include:- Scaled the team size from 6 to 78 FTEs, and later transitioned the Business to other service partner- Learned Google Ad review policies, and understood the content moderation business Worked as a Digital Marketing Account Manager for Google Ads LCS (Large Client Services) customers. Was responsible for setting up Accounts in Google Ads - using Google Ads Front End, Google Ads Editor, AppScripts for bulk implementation requests.Also supported the Google team with Pre and post sales market collaterals for Ads.

  • Business Excellence Manager

    Oct 2018 - now

  • Team Lead Manager

    May 2016 - Sept 2018

  • Customer Account Manager

    Mar 2014 - Apr 2016