Michael To

Experience

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  VicUrban

  Jul 2008 - Jul 2009

  ICT Service Desk Analyst

  Database management, IT troubleshoot, Help Desk, Business Analysis

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  PwC Australia

  Aug 2011 - Nov 2013

  Business Analyst

  Perform and consult with client engagements, Analysing and documenting business and IT requirements, Identifying process and solution options, Develop functional and non-functional requirements, Maintaining the fine balance between the users and the development group while navigating the two towards a business solution that meets the needs of the business.

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  CGU Insurance

  Feb 2014 - Dec 2016

  Digital Product Owner

  Responsibilities include:• Providing mobile insights and expertise to clients and stakeholders• Product Ownership of all CGU Commercial Insurance Mobility solutions • Performing strategic audit of in-flight mobility initiatives and provide business benefits• Leading cross functional business and development teams to capture requirements and fine tune the solution to ensure the end-to end success of mobile initiatives• Project manage mobility initiatives using both Waterfall and Agile methodologyAchievements in the role included:• Delivered CGU risk assessment mobile app ‘uSurvey’. uSurvey is the first digital risk assessment mobile app in the Australian market space that provides Brokers with access to conduct risk assessments more conveniently while they are on site. • Delivered multiple major Insurance Conference Events Apps. National and International insurance conventions are held yearly with over 1,000 attendees using the events app to communicate on the day with activity feeds, agenda, maps, leaderboards and various event information and competitions. • Delivered CGU digital content management app ‘CGU Touch’. CGU Touch enabled Sales representatives with relevant product information, guides and talking points to view offsite at client consultations. • Led CGU webinars; managing and hosting multiple large-scale national webinars for external Brokers to attend with over 1,500 online attendees each.• Delivered CGU’s data visualization app ‘Roambi’. A reporting app that enables Sales reps with access to updated information on their budget tracking and client portfolios in a visual rich format.• Perform strategic audit of in-flight mobility initiatives, capability and functionality to develop strategies to continuing to develop ways to generate more sales opportunities, better engagement and efficiencies across the business. Show less

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  AustralianSuper

  Jan 2017 - Jul 2021

  Digital Product Owner

  Responsible for owning and delivering AustralianSuper's Digital Channel Strategy, Roadmap and team Backlog. Managing an Agile delivery team to define and deliver enhanced customer experiences, new product features, remove friction and uplift capabilities on the Mobile App and Member Portal to ensure we provide the best member experience for AustralianSuper members.

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  ANZ

  Sept 2021 - Apr 2023

  Product Owner - Customer Onboarding

  Led the Strategic Vision, Roadmap and Backlog for ANZ Plus Onboarding by managing 3 cross-functional Squads to launch ANZ's new retail Banking platform - ANZ Plus.Prioritised and delivered on strategic initiatives through ANZ technology partners to introduce innovative, frictionless and secure Customer Join features including Selfie-ID Verification. Responsible for the performance metrics and monitoring of ANZ Plus Join, ensuring that senior leadership and stakeholders are presented regularly with informative insights and analytics. As the Product Manager/Owner for this channel I was also responsible for the facilitation of workshop sessions to lead the Discovery of new initiatives that would add customer value that would inform the future roadmap. Show less

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  Bupa

  Apr 2023 - Feb 2024

  Digital Product Manager

  Responsible for defining the Digital Vision, Strategy and Roadmap for Bupa Health Services e-commerce platform. Focused on leading and facilitating the Discovery phase to understand customer problems deeply, coupled with data, analytics and industry trends and aligning to the mission and strategy, to create impactful solutions. Responsible for guiding cross-functional teams on which problems to solve first to return the most value to our customers and Health Service.

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  BOQ Group

  Jan 2024 - now

  Platforms Product Owner