Leanne Dalby

Experience

• 

  Nationwide Building Society

  Sept 2009 - now

  Leading change across the societies mortgage proposition. This included the launch of policy updates in our prime lending advice, supporting the foundations for nationwide video to member services and working on the agile later life proposition. Leading a fantastic team in the beautiful Cheltenham area. Vision setting to ensure my key location exceeds in all areas of the score card. My proudest moment working with the local community and raising £10,000 for a local cancer and dementia charity. Leading and Managing a team of ten Mortgage Advisors across the Swindon area. My day to day role involved developing and coaching my team to achieve results across the strategic plan. Development of people is important to me and I also lead an area academy resulting in the promotion of five mortgage advisors. Led the number one UK branch for Nationwide for customer service. Led and supported the societies Citizenship agenda resulting in over £5000 raised for Nepal fund. Top performing Mortgage ConsultantConsistently top ten performance in the UK from over 400 consultantsCross Sales strike artesian top 1 percent in the UKAwarded role of deputy supervisor to support area and new starter developmentDeveloped referral strategy for Area Mortgage plan, this was later developed nationally

  • Colleague Engagment Manager

    Aug 2021 - now

  • Co-Chair Working Families Network

    Aug 2020 - Nov 2023

  • Senior Branch Manager

    Jun 2019 - Aug 2021

  • Regulated Advice Change Manager

    Sept 2018 - Jun 2019

  • Senior Branch Manager

    Nov 2016 - Sept 2018

  • Area Manager

    May 2015 - Nov 2016

  • Customer Service Manager

    Nov 2014 - Jun 2015

  • Mortgage Advisor

    Sept 2009 - Nov 2014