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Ramesh Kumar Ramachandran

Ramesh Kumar Ramachandran

Senior Helpdesk Engineer

Followers of Ramesh Kumar Ramachandran4000 followers
location of Ramesh Kumar RamachandranChennai, Tamil Nadu, India

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  • Timeline

  • Skills

    Account Management
    Business Analysis
    Business Development
    Business Relationship Management
    Business Strategy
    Cloud Computing
    Collaboration Solutions
    Consulting
    Customer Acquisition
    Customer Engagement
    Customer Experience
    Customer Relationship Management (CRM)
    Customer Retention
    Customer Satisfaction
    Customer Service
    Customer Service Management
    Customer Service Systems
    Enterprise Software
    Entrepreneurship
    HTML
    Infrastructure
    ITIL
    IT Service Management
    Key Account Management
    Leadership
    Management
    Network Monitoring Tools
    People Management
    Pre-sales
    Presentation Skills
    Project Management
    Requirements Analysis
    Scopes Of Work
    Service Desk
    SNMP
    Software as a Service (SaaS)
    Software Implementation
    Solution Selling
    Team Building
    Team Management
    Training
    Virtualization

  • About me

    Founder and CEO - Astravue | Simplifying collaborative space | SaaS Aficionado | CX Enthusiasts | Chennaivaasi | Thalaivar Fan | Biker | Filter Kaapi

  • Education

    • Sri Krishnaswamy Matriculation Higher Secondary School, Anna Nagar, Chennai - 600040

      1994 - 1996
      Bachelor of Engineering (B.E.), Karunya Institute of Technology,Coimbatore

    • Bharathiar University

      1996 - 2000
      B.E

  • Experience

    • Sutherland

      Dec 2003 - Sept 2004
      Senior Helpdesk Engineer

    • Movate

      Oct 2004 - Dec 2005
      Escalation Lead

    • Zoho

      Jun 2005 - May 2015
      Presales Manager, ManageEngine IT360

    • Freshworks

      Jun 2015 - May 2017
      Global Presales Manager, Freshservice

    • Elitser Technologies

      Jul 2017 - Feb 2020
      Head Of Technical Services

    • AstraVue Technologies

      Mar 2020 - now

      • Founder and CEO

        Jan 2020 - now

      • Founder and CEO

        Mar 2020 - now

  • Licenses & Certifications

    • ITIL v3 Foundation Certified

      EXIN
      Oct 2010

    • Hubspot Inbound Certified

      HubSpot
      Dec 2019

    • ITIL Foundation Level V4

      PeopleCert
      Jan 2020

    • Technical Sales: The Role of the Sales Engineer

      LinkedIn
      Jun 2019
      View certificate certificate