Md. Raihanul Kabir Rifat

Experience

• 

  Invative BD

  Jan 2018 - Mar 2019

  Help Desk Support Specialist

  • Served as unofficial IT Help Desk tech for 21 office employees.• Support end-users with application, computer, desk phone, printer and basic network related issues following established policies, processes and procedures.• Resolved 30+ software and hardware issues per week, including issues with workstations, printers, and projector equipment.• Configured 15+ office PCs to use at least 20% fewer resources at idle.• Supported senior technicians with complex tasks and time-sensitive achievements to meet client expectations and user needs on an identified schedule.• Performed data restorations, completed regular backups, installed and updated relevant software, and maintained various hardware.• Install workstations, laptops, printers and other desktop related equipment as directed by service request tickets and systems monitoring. Show less

• 

  NIPRO JMI Pharma Ltd.

  Nov 2019 - now

  • Diagnosed and resolved a range of software, hardware, and connectivity issues while delivering technical training on hardware/software to end-users.• Full stack web developer responsible for end-to-end web app development and creative cloud engineering.• Conduct troubleshooting to resolve IT-related and application issues for 1,000+ users.• Maintained 200+ computers with various operating systems (Windows 10, Linux, iOS), upgraded them when needed, and repaired computer hardware.• Consistently meet call handling goals by closing an average of 40 calls daily with an 80% first-call resolution ratio.• Developed and implemented company`s web application and Rx software for doctor. Maintained the current website and added more appealing features.• Provide clients with information on available installations, upgrades, and troubleshooting computer-related problems for internal and external clients.• Quickly solved 20+ doctor’s issues daily and trained doctor and field users to use our software with 95% success.• Administer all aspects of active directory group policy such as creating and managing end-user accounts using active directory.• Implemented database-automated backup and recovery strategies, reducing downtime and data loss risks.• Developed and maintained SQL scripts for data migration and ETL processes, improving efficiency.• Resolved database-related issues by diagnosing problems, analyzing logs, and implementing effective solutions.• Generated comprehensive reports as per management requirements, providing actionable insights for decision-making.• Leveraged Power BI to create interactive and visually appealing reports, facilitating data-driven decision-making processes. Show less

  • Senior Executive IT

    Feb 2024 - now

  • Executive IT

    Nov 2019 - Feb 2024