Eduardo Coria

Experience

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  AZUL VIAJES LOS ANGELES

  Jan 2013 - Aug 2014

  General and Financial Manager:

  • Successfully managed properties with an average occupancy rate of 85%, resulting in increased revenue of over 20% previous quarter based.• Implemented a new training program for all employees, resulting in a 20% increase in guest satisfaction ratings.• Streamlined properties operations and reduced expenses by 15%, while maintaining a high level of guest satisfaction.• Successfully negotiated contracts with local vendors, resulting in cost savings of over $20,000 annually.

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  BlueBay Hotels

  Jan 2013 - Jan 2013

  HR CEO Assistant

  • Coordinated and executed annual performance reviews for over 400 employees, resulting in a 10% increase in employee engagement scores.• Conducted regular employee surveys and analyzed data, resulting in the implementation of a new language and wellness program that resulted in a 25% decrease in employee absenteeism.• Created and executed training programs for employees on topics such as sexual harassment, diversity and inclusion, and workplace safety, resulting in a 95% compliance rate. Weniger anzeigen

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  Feel at Home Solutions

  Jan 2016 - Nov 2016

  Project Manager

  • Successfully managed a cross-functional team of 6 members to deliver a Product project within budget and scope, resulting in a 15% increase in client satisfaction and a 10% improvement in project profitability.• Developed and implemented a project management methodology that improved team productivity by 20%, reduced project costs by 15%, and increased on-time project delivery by 25%.• Managed a portfolio of 4 projects simultaneously, with an average budget of $8k, delivering all projects on-time and within budget, resulting in a 90% client satisfaction rate and a 15% increase in revenue for the company Weniger anzeigen

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  Bertelsmann

  Jul 2017 - Aug 2018

  Content Reviewer, Team Leader

  • Developed and executed a training quality program that increased the team's average customer satisfaction score from 75% to 85%, resulting in a 20% increase in customer retention.• Developed and implemented a performance-based incentive program, resulting in a 25% increase in individual and team performance• Implemented a new workflow system that increased team efficiency by 30%, resulting in a 20% increase in project output and a 10% decrease in turnaround time.

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  Warner Bros. Entertainment

  Aug 2018 - Jan 2019

  Retail Manager

  • Led a team of 10 sales associates to increase sales revenue over previous year/location, through effective coaching and performance management strategies.• Reduced employee turnover by 20% by implementing an employee engagement program, providing opportunities for advancement, and creating a positive work environment.• Improved operational efficiency by 25% by implementing new systems and procedures, reducing wait times, and increasing productivity, as measured by operational metrics.

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  Verbera Co

  Jan 2019 - Jun 2020

  Business Consultant

  • Restructure a client's organizational structure, resulting in a 30% increase in team productivity and a 10% decrease in labor costs.• Conducted a business analysis and developed a growth strategy for a client, resulting in a 40% increase in revenue and a 20% increase in customer satisfaction, as measured by customer surveys.• Conducted a financial analysis for a client, identifying opportunities for cost savings and revenue growth, resulting in a 15% increase in profitability

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  Meta Facebook

  Sept 2020 - now

  Sales and Consultancy in Social Media

  • Developed and executed a social media strategy for a client, resulting in a 50% increase in social media followers and a 30% increase in engagement, as measured by social media analytics.• Improved a client's online reputation by 20% by monitoring and responding to customer reviews and complaints, resulting in a 10% increase in customer satisfaction.• Successfully managed social media accounts for multiple clients, achieving a 95% client retention rate, through effective communication and performance management strategies. Weniger anzeigen