Pawan Gupta

Experience

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  Elligator Sales

  Feb 2013 - Oct 2014

  Senior Operations Specialist

  1. Was handling Supply Chain (Overall Dispatches, Logistics.)2. Was handling little part of vendor Management.3. Was handling Price, pictures updating on site as per requirement.4. Was Preparing reports for Different-2 Web portal like (Amazon.com, eBay.in, Flipkart.in, Paytm.com)5. Proper coordination with the payment department for merchant payment.6. Was Preparing MIS reports for different-different partners.7. Was Monitoring Stock Availability, Updating SKU’s According to current stock. Show less

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  BookMyOffer.com

  Oct 2014 - Mar 2015

  Assistant Manager

  In this company I was handling the part of operations,Supply chain, Vendor Management, BookMyOffer.Com is an e-commerce portal. where you can buy everything.It's marketplace web site.

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  Blinkit

  Apr 2015 - May 2018

  Station Manager

  1.Responsible for handling operations of the reverse and exchange process improved the service level of reverse pickup and delivery by follow up with field executives. Co-ordinate with CRM team for refund.2. Resolved escalations in minimum possible time, ensuring process compliance.3. Maintained all roasters like DA week off roaster, DA alignment as per requirement, DA conveyance roaster, Fleet Management.4. Monitoring all interruption during operation like Cash Management, Recon Management, P&L report, and performance report.5. Working on DOR (Daily operation report), Performance report, App issue report (Fake signature on App.), Order delayed report, early delivery report.6. Direct Involvement in SODEXO meal voucher for HR_NCR with preparing the whole report.7. Takes Huddles/Briefing to Delivery Associate for better performances.8. Working on SLA (Service level Agreement) report.9. Direct Involvement to blocking fake customers and merchants Show less

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  Streetwise Logistics

  Jun 2018 - Feb 2019

  Line Manager

  1. Managed route network (Line Haul) for six states (Madhya Pradesh, Rajasthan, Gujarat, Chhattisgarh, Haryana & Maharashtra).2. Managed fleet management for six states.3. Co-ordination with Vendors to align vehicle in minimum cost.4. Monitoring all Warehouses/Branches/Hubs daily activity, when they opened or closed, Operations related activity like (Load forwarding, RTO forwarding, CPD breaches.)5. Escalations handling like Co-loader issue, Vehicle issue, Payment Issue?6. Co-ordinate with all Hub and Branch In charges to timely deliver the product within given TAT (T1, T+1).7. Monitor C-Sat (Customer Satisfaction) Score on a daily basis.8. Co-ordinate with the different department (CRM/Warehouse/Order processing team/Tech/Accounts etc.) As per requirement.9. Monitor all branches petty expenses or other vehicle expenses Show less

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  Pepperfry

  Feb 2019 - Dec 2019

  Team Lead

  1. Managing Overall Warehouse(6,000 SQFT.) activities including Inward & Outward shipments for the entire Gujarat location.2. Setup of training programs for newly recruited and local teams.3. Managing Complete Gujarat Deliveries from a single Warehouse (Vadodara).4. Resolving all the escalation regarding shipment, replacement, RTO, RTV.5. Managing 60-70 teams including (Supervisor, Driver, Operator, Carpenter)6. Working on a Cost reduction plan (To utilize more vehicles with maximum no.of orders)7. Monitoring Load distribution for delivery and reverse pick up.8. Co-ordination with the team to clear pendency from time to time.9. Take follow up with the team to clear (RTO/RTV/Damaged items).10. Review the performance of the team on a weekly basis and give suggestion for improving the good score in future.11. Managing the part of motivational programs for the IH team. So that they can achieve more score.12. Managing R&R on a quarterly basis.13. Managing All fleet(10 vehicle)including(Service, Maintenance, fitness)on regular basis. Show less

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  Supr Daily

  Oct 2020 - May 2022

  Area Manager

  1. Managing an early morning supply chain with a multi-hierarchy team of 140+ which can successfully execute Six Thousand of shipments every morning without failures.2. Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.3. Provided excellent customer services to maintain customer relations and increase order volume.4. Directed activities and initiatives to achieve compliance.5. Handled billing & settlement for Milk Purchase for Gurugram & South Delhi.6. Responsible for order fulfillment, end to end responsibility for delivering the products as per the internal norms of the company.7. Work towards continuous improvement for serving all customers within the stated service delivery times across the city.8. Leading a team like Team leaders, Supervisors, Sorters & Delivery Executives.9. Managing the on boarding and Training of TL's and Delivery Executives and ensure that they follow the guidelines while performing their tasks.10. Monitor the performance metrics for all reporting teams and take action to improve their performance.11. Process and compliance -Help building and implementing SOP's. Manage work flow and day to day operations.12. Ensure compliance in hub operations and logistics in all Drop Points.13. Managing the entire Last Mile Delivery from Hub till Customer’s Door.14. Analyzing and comparing day to day operation & supply data with company’s standards.15. Direct involvement in Wastage, Damage, & Quality control. Involvement to improve the SLA’s for Gurugram & South Delhi.16. Process and compliance -Help building and implementing SOPs. Manage workflow and day to day operations.Handling Special Projects - Manage/ Contribute to Special projects such as building new supply chain, Routes Merging, Drop points allocation etc. Show less

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  Swiggy

  Jun 2022 - now

  1.Handling a team of 20 fleet Manager’s.2.Managing day to day Swiggy delivery operations For Delhi & Gurgaon.3. Major KRA's includes maintaining metrics under benchmark, Surge Planning, Riders Communications, Operation Planning, Stress Zone RCA.4.Maintaining bad orders under 4%, Average pSLA under 40 minutes & banner serviceability over 99.50% across Gurgaon, Faridabad, Noida & Ghaziabad . 5.Working on to bringing the SDC count below 0.60%. 6.Brought down the rejection in Delhi- Gurgaon at 1%.7. Resolved strike to maintain smooth running operations. Show less

  • Sr. Area Operation Manager

    Nov 2023 - now

  • Area Operations Manager

    Jun 2022 - Nov 2023