Anthony Pienaar

Experience

• 

  Menzies Aviation

  Jan 2008 - Jan 2015

  Duties includes,Overseeing Passenger Services Operations servicing BA, TK, QR, DT and BP.Leading a team of 60 employees in PAXSupport, promote, develop and train Pax staff.Support Station Manager with implementation of Passenger service operational budgetImplement and maintain customer’s policies, procedures and requirementsEnsure compliance with company standards and safety, and security regulationsApply the quality of service requested by the customer with the minimum costEffective liaison with customers ,following regular meetings, identifying and resolving operational issuesEffective liaison with airport authorities Represent Menzies Aviation to customers, authorities and aviation industry in a positive mannerAccountable for personnel performance (attendance-absence and sickness control-annual assessments)and efficient staff planning and dispositionResponsible to implement corrective and preventative actionsClearing of time exceptions for all duty managers and team leaders.Conducting SMART Audits on OperationsReporting on Weekly Operational Performance and ChallengesAttending Monthly AOC MeetingsKeep staff Motivated and Goal Driven. Show less My role and responsibilities was to conduct Menzies Mandatory Training for CPT staffACSA Airside Safety & AVOP TrainingRamp Agents Functional TrainingPax Staff Mandatory Training* Introduction to Pax Handling* Check-In* Boarding* Ticketing* Travel Documentations* Passports & Visa* Customer Care* Conflict ManagementLiaising with 3rd Party Training Institutions Compiling Monthly Training Reports Managing & Updating Training Matrix and files Conducting Training Needs Analysis Maintaining Training Records for Airline Audits Assisting in out Station Training, GRJ, PLZ and ELSAirline Specific Training TK/[BA Check-In Systems] Show less

  • Passenger Services Manager

    Jun 2012 - Jan 2015

  • Training Officer / HR Assistant

    Jan 2008 - Jun 2012
• 

  Skywise Airline

  Mar 2015 - Dec 2015

  Airport Manager

  On the 4th March 2015, I joined SKYWISE in the position of Cape Town Airport Manager The Airport Team I managed consist of 2 Duty Managers and 4Ticket Sales Agents and full GHA & 3rd Party Suppliers Services to Skywise. *** Key Performance Areas included, but not limited to *** Maintaining a high level of operational service, safety and security in the airport environment.Ensure adherence to company policies and procedures.Ensure adherence to relevant legislation (air/ground/labor).Achieve punctuality targets.Ensure emergency plans are in place for the relevant station.Planning, organizing and motivating for resources.Liaise and manage 3rd party relationships with ACSA, AOC, AASA, & BARSA as well as managing the SLA between the Ground Handler and the Airline.Attend to common interest matters.Maintain and manage weekly meetings with services providers (ground handling company).Attending AOC Monthly MeetingsEnsure Station budgetary control.Compilation of budget and management thereof.Authorization of purchasing and invoices.Manage costs in respect of delays.Manage the daily sales process.Ensure a properly trained and motivated frontline team.Provide leadership to the duty managers and staff.Ensure staff maintains effective communication channels.Ensure staff has the necessary training and skills.Manage the performance of all staff.Manage unresolved staff queries/issues. Manpower planning Maintain correct staffing levels.Initiate and manage the recruitment of staff in close co-operation with the company’s HR department. Manage staff scheduling and activityCompiling Monthly Attendance and Reconciliation of Hours worked Implementation of Station specific policies and procedures as required.Maintain high level of Customer Service at CPT. Show less

• 

  G4S Secure Solutions (South-Africa) Pty Ltd

  Jun 2016 - now

  Training Officer

  Facilitating Company Mandatory Induction Training Conducting Drivers Safety Performance Evaluation Presents ACSA Airside Safety Induction Presents ACSA Airside Vehicle Operating Permit Accredited to present SACAA Dangerous Goods Regulations – Cat 8 /9 / 10 SACAA DGR Cat 12 SACAA AVSEC Cat 1 ( Accreditation in progress ) Compiling Weekly Training Reports Conducting Training Needs Analysis Maintaining Training Centre Records Assist with Training Audits Assisting with OJT (On-the-Job Training) Completed Preventing Bribery & Corruption – July 2016 Completed Basic AVSEC Part 109 Training – July 2016 Completed Basic X-Ray Screening – July 2016 Completed X-Ray Interpretation – July 2016 Completed Dangerous Goods Cat 6 – July 2016 Completed National Key Point - September 2016 Completed Handle & Use of Handgun – September 2016 Completed Handle & Use of Shotgun – September 2016 Completed First Aid Training – September 2016 Completed Fire Fighting – September 2016 Show less