Roger Feng

Experience

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  Rogers Communications

  Sept 1997 - Jun 2011

  - Involved in the planning of all new digital launch projects, collaborate with vendor executives and Rogers engineers, technician, broadcast programmers, and marketing executives with a view to elaborating and implementing high-appeal system features- Responsible for all digital channels provisioning, successfully managed each new digital channel launch, handled all phases from technical to liaison to quality control of associated professionals- Provided second level (for system-wide problems) support to track and audit alarms and ensure restoration of Digital Network failures within established time frames by initiating network restorative procedures and coordinating activities of all necessary personnel from the various and departments and vendors.- Promotion to this mandate a function of advanced system knowledge and proven problem-solving and project management accomplishments. Show less - Involved in the design, development, testing and validation of the Digital Cable System using Scientific Atlanta digital cable platform- Evaluated, analyzed and tested the Scientific Atlanta Explorer 2000 Digital Set-top box- Coordinated and performed tests including: *Performance of 256 QAM over Microwave *Integrated Component Test *Susceptibility Test for the QAM and QPSK Digital Signal *Digital Cable Network Verification Test *Analog Set-Top Tuner Analysis Show less

  • Senior Digital TV Network and Capacity Planning Engineer

    Apr 2007 - Jun 2011

  • Digital Service Network Platform Specialist

    Sept 1999 - Mar 2007

  • Manager of Support Technology

    Sept 1997 - Sept 1999
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  Cogeco Connexion

  Jan 2012 - Sept 2013

  Manager, Digital Services Assurance

  - Manage a team of highly technical specialists while maintaining commitments to tight project timelines in conjunction with day to day operational platform support. - Develop and maintain tracking and reporting metrics utilizing the Remedy Ticket Application and SSRS Reports- Oversees the JDSU RSAM Analog QAM RF and MPEG Video Probe capital dollar project

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  Roger Feng Entertainment Ltd.

  Sept 2013 - Oct 2022

  Owner

  - Demonstrate a strong focus on customer satisfaction and provide a customer-centric culture of communication and accountability while providing entertainment for weddings, parties, corporate and private events- Oversee business development activities; build and maintain contacts, arrange events and seek out new engagements, and request referrals from existing customers- Provide one-on-one and group vocal lessons in person and using Zoom (in English, Cantonese, and Mandarin) and organize concerts and events for students to participate in Show less

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  Code Ninjas | Markham

  Aug 2019 - now

  Owner

  - Oversee the day-to-day operation of centre; ensure the learning environment is fun, safe, and interactive; hire, train, engage and mentor 5-7 tutors, manage business financials and interact with parents regarding child's progress- Manage business development process; advertise and promote the center, follow up on leads, respond to customer inquiries in a timely fashion, schedule center tours, and close deals- Uphold corporate standards and by operating in strict compliance with established policies/procedures, interact with the head office regarding curriculum updates, and build a strong and loyal customer base by delivering superior customer service Show less

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  Paragon Security

  Nov 2020 - May 2021

  Security Guard

  - Carry out patrols during the night shift to ensure a safe and secure environment for all residents, record maintenance issues, potential breaches of security, and/or unusual circumstances- Demonstrate the ability to quickly assess a situation and used appropriate action to diffuse the environment and provide an effective solution- Monitor entrance and departure of employees, visitors, and other persons to guard against theft and maintain the security of premises; ensure compliance with safety and security procedures, promptly investigate and report problems and collaborate with local law enforcement when required- Continually advance knowledge of modern security techniques and practices by attending workshops and training sessions and interacting with seasoned professionals- Employ organizational skills to plan routine tasks and duties, allowing for flexibility to attend to unscheduled incidents reported by others when necessary Show less

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  Russell Security Services Inc.

  Jun 2021 - Nov 2021

  Loss Prevention Officer

  - Routinely worked in conjunction with local law enforcement to arrest suspected shoplifters; confronting potential offenders in accordance with LCBO's guidelines and protocols- Ensured proper arrest procedures are followed, while writing detailed reports to document theft and recoveries - Coordinated routine communications with customers, staff, internal departments, contractors in an empathetic, efficient and timely manner

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  Brink’s Canada

  Mar 2022 - Jun 2022

  Armed Guard

  - Perform safe and efficient deliveries to clients by following assigned routes- Operate an armoured vehicle in a safe manner- Load, unload and perform repairs to ATM's for the Financial Institution Clients

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  Toronto Transit Commission (TTC)

  Oct 2022 - now

  Transit Operator - Streetcar