James A. White III

Experience

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  United States Army

  Sept 2001 - Jun 2009

  Automated Logistics Specialist- (Sergeant/E-5)

  Selected Achievements: Army Commendation for Medal for Excellence in Accuracy, Army Achievement Medal for Leadership, National Defense Service Medal, and the Global War on Terrorism Medal for Meritorious service during Operation Iraqi Freedom.Summary of Responsibilities• As Section Sergeant (E-5), maintained Supervisory Position, overseeing all Logistical Operations for a motor pool consisting of over 140 medium/heavy weight vehicles valued at over ten million dollars. • Responsible for the combat readiness and professional development of 7 enlisted Soldiers• Extensive knowledge of the Army supply system-AR 735-5, AR 710-2, AR 710-2-1 • Ordering, tracking, and supervising the installation of vehicle and equipment parts; tracking, and supervising the installation of vehicle parts. • Maintained stock locater system and administering document control procedures. Processed requests and documents at direct support level through warehousing section, including inventories, surveys and warehousing documents using Unit Level Logistics System Ground (ULLS-G).• Established and maintained stock records and other documents such as inventory, material control, accounting and supply reports Established and maintaining automated and manual accounting records. • Experience as a SAMS-1 Clerk for a Forward Support Battalion processing work orders for various repairs. While maintaining accurate records and status for their parts being repaired at other work sites. Show less

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  Comcast Cable

  Aug 2006 - Jun 2007

  TECHNICAL SUPPORT SPECIALIST

  Selected Accomplishments: Consistently lead team in additional product/service sales, while maintaining top 10 rankings in customer satisfaction and call back efficiency.Summary of Responsibilities:• Assist customers with a variety of PC issues including installing/reinstalling software for service (via cd/ or from Web of FTP server), configuration and/or re-configuration of e-mail client (i.e. Outlook Express, Outlook, Mozilla Thunderbird). • Directed customer process of activation, configuration and use of Web space service, providing, verifying and/or modifying network settings (TCP/IP), resets and/or re-provisions of customer modems, obtain, add or delete multiple IP addresses• Perform all activities associated with selling, troubleshooting customer support issues, repair coordination, billing, and general customer support for CDP, or Comcast Digital Voice, Comcast Cable, and Comcast Internet services and products Show less

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  Ypsilanti Public Schools

  Aug 2008 - Jan 2013

  Computer Technician

  Selected Accomplishments: Selected above peers to serve as the Lead Technician, at newly opened (Fall 2010) Ypsilanti New Tech High School. Contributed to the development and successful implementation of a “one to one” laptop program for students. Summary of Responsibilities:• Maintained working knowledge of a wide variety of systems and protocols, including Mac OSX, Windows XP, Vista, 7, Novell NetWare, TCP/IP and 802.11x.• Gained valuable knowledge in Apple/Macintosh management and administration applications, including Apple Remote Desktop, WorkGroup Manager, and FileWave• Effectively managed and launched the Apple iPad program, which included the initial setup, synchronization and maintenance of 40 iPads intended for the students classroom use.• Inventory, Diagnose, repair, and relocate technology equipment, including desktops, laptops, iPad carts, Polyvision ENO boards, LightSpeed Audio Systems, printers, and other classroom technology• Lead instructor for the Teacher Technology Training Program, intended to assist faculty in better integrating technology into their classroom lessons.• District-Wide Google Apps Administrator Show less

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  J. White Creative Technology, LLC

  Jan 2009 - now

  Creative Director & Owner

  The J. White Creative Creative, LLC., is made up of a diverse network of Creative Design and Technology Specialists Providing freelance design and branding services to a diverse range of clients in the areas of social media management, brand development, content generation, event marketing, digital photography, logo design, consumer/market demographics analysis, and development of sales collateral.

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  University of Michigan

  Jan 2013 - Mar 2015

  Desktop Support Specialist- CAEN

  Summary of Responsibilities:As a key component of a collaborative shared service team, provide end-user consulting and IT support to the Nuclear Engineering and Radiological Sciences Department, offering assistance in a broad range of IT issues including Windows PCs, Macs, Linux, printers, handheld mobile devices and peripherals. •Advise faculty and staff on a variety of software, hardware, network, and equipment configurations, as well as on hardware and software purchases. •Reload existing computer systems and prepare new systems for deployment using vendor and OS images provided college/campus wide. •Successfully manage local server systems - create shares, manage access, apply patches and firmware updates. Maintain server permissions and accounts. Performs routine backups of system and data files; perform restores as requested, while assisting users with file management for local and server storage•Request and track network port activations, and resolve issues between network port and user end devices. •Coordinate patches, updates and repairs on University owned equipment. •Hire, train, and supervise student support staff to perform routine system administration tasks. Show less

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  Arizona State University

  Mar 2015 - Jan 2019

  Systems Support Analyst Sr. (IT)

  • Within 6 months onboard, successfully implemented Canonicals’ Landscape Dedicated Server, which is now used to inventory, patch and manage the approximately 300 Ubuntu Linux systems within the department. This configuration has since been adopted for use as an enterprise solution across the entire Ira A. Fulton Schools of Engineering. • As a Certified Casper Technician, configured JAMF Enterprise Management services and migrated all department owned Apple Devices to this new management system. Summary of Responsibilities:As a leader within the School of Computing Informatics, and Decision Systems Engineering (CIDSE), provides assistance to Faculty, Staff and Students, Tier 2 Service Support on a broad range of IT issues including Windows PCs, Macs, Linux, printers, handheld mobile devices and peripherals. • Team lead for the development of Linux and OSX, macOS and iOS devices.• Effectively administered workstation management applications, including Canonical Landscape Dedicated Server, Apple Server Admin, Apple Remote Desktop, DeployStudio, and the JAMF Casper Suite.• Coordinate patches, updates and repairs on all University owned Mac and Linux Devices. Show less

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  InEight

  May 2021 - now

  As thought leader within out Global Systems Engineering Team, we lead the charge of bringing about transformative change to our Internal Systems Infrastructure. Shifting away from legacy processes within a heavy hybrid infrastructure based on Microsoft Hyper-V clusters across our infrastructure as well as systems and services running in our Microsoft Azure tenant. Some of the projects implemented/overseen include:-Patch and maintain Hyper-V infrastructure, running in highly available clusters-Implementing new solution for Server Backups based on Veeam Backup & Replication-Build, test and deploy Universal Print to all users globally-Expanding our global footprint of Microsoft Intune, and NinjaOne-Speardhead the migration of macOS devices from JAMF cloud to Intune, ensuring an improved cross platform user experience.-Expansion of SSO authenticated applications through Azure Active Directory-Application Integration between ServiceNOW and Intune-Ongoing Process Improvement-Implementation of Platform SSO for macOS, along with configuration standardization across macOS devices. -Remote Site Infrastructure Consolidation Show less

  • Systems Engineer

    Jan 2024 - now

  • Desktop Support Specialist IV

    May 2021 - Jan 2024