Lillian Rice, SHRM-CP

Experience

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  Monitor Newspaper

  Apr 2011 - Sept 2011

  Journalist
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  Pioneer Events and Marketing

  May 2013 - Nov 2013

  Sales And Marketing Representative
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  Americantours International

  May 2014 - Aug 2018

  • Trained junior employees to ensure efficient performance of the operations department• Gathered data and develop improvement plans to present to upper management • Assisted clients in managing their reservations; Handled in-travel emergencies; Investigated and resolved passenger complaints • Recruiting - Managed job listings; Interviewed; Administered background checks, on-boarding, and off-boarding • Benefits management - Organized and lead employee 401k and health benefits presentations and answered employee inquiries • Maintained current and past employee records

  • Lead Operations Coordinator

    Dec 2013 - Aug 2018

  • Human Resources Coordinator

    May 2014 - Sept 2014
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  Challenge Works Inc.

  Aug 2018 - Apr 2019

  Office Manager

  • Developed Excel files for ordering, tracking and expenses in lieu of paper tracking, resulting in lower costs and higher efficiency• Improved employee coordination and teamwork by introducing the online task-assigning platform AirTable• Contract administration – Reached out to clients, drafted proposals, proofread, maintained rapport with clients • Assisted upper management with schedule, arranged travel accommodations and logistics

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  Condor Security of America, Inc.

  Apr 2020 - Aug 2020

  Human Resources Generalist

  • Recruited, interviewed, on-boarded and trained 20+ employees per month for administrative, operations and management roles • Reduced recruiting costs by 87% by implementing a new HRIS within 3 weeks of starting job • Increased the number of ad clicks that turn into an application by 17% by improving the employer value proposition in job ads • Assisted in the roll-out and administration of employee benefits • Reduced turnover rate by 34% by introducing new employee development programs • Administered employment benefit audits and resolved verification-process inquiries and issues • Directly supervised and mentored several employees • Systematically reviewed HR policies and provided recommendations to upper management Show less

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  Allied Universal

  Aug 2020 - Mar 2021

  Human Resources Coordinator

  • Conducted employee orientation sessions • Created and maintain employee personnel medical, and benefit files• Assisted Corporate Human Resources with the annual open enrollment process• Assist with the workers’ compensation claims management and LOA requests• Processed weekly reports for Corporate HR• Conducted HR audits on a monthly basis• Coordinated employee relations programs

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  California State University, Monterey Bay

  Aug 2021 - Jun 2024

  Compliance & Training Administrative Analyst for Human Resources

  •Served as HRIS expert using PeopleSoft to maintain data, write queries and provide reporting and analytical support in the areas of HR and finance•Served as a point of contact for the CSU system-wide Learning Management System (SumTotal) including catalog management, troubleshooting user issues, creating and uploading content•Responsible for EEO, AAP and VETS-4212 reporting•Created dashboards using Tableau to visualize compliance and other metrics•Served as department budget analyst and ensure proper allocation of funds and forecast spending•Served as webmaster and manage university website content and dashboard•Demonstrated track record of optimizing processes Show less

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  Sunrise Landscape

  Nov 2024 - now

  Senior HR/People Business Partner