Lillie Miller-Johnson

Experience

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  H&R Block

  Nov 2004 - Jan 2007

  Assisting in development of and executing office-level growth plans Growing the business through developing local partnerships, managing office community involvement, and modeling and coaching new client growth tactics Ensuring outstanding client service Assisting in recruiting and interviewing tax office associates, as well as leading tax office associates to meet and exceed growth and service quality goals Managing office staffing, operations, and logistics for a tax office Preparing accurate and complete tax returns for clients, and being a knowledgeable resource on tax topics and products Show less Assisting in development of and executing office-level growth plans Growing the business through developing local partnerships, managing office community involvement, and modeling and coaching new client growth tactics Ensuring outstanding client service Assisting in recruiting and interviewing tax office associates, as well as leading tax office associates to meet and exceed growth and service quality goals Managing office staffing, operations, and logistics for a large tax office Preparing accurate and complete tax returns for clients (as needed), and being a knowledgeable resource on tax topics and products Show less

  • Office Cordinator(Mgr)/Senior Tax and Financial Adviser II/III

    Nov 2004 - Jan 2007

  • Office Coordinator(Manager)/Tax and Financial Advisor II

    Nov 2004 - Nov 2005
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  Fayette County Conservation District

  Jan 2009 - now

  BOARD MEETINGSThe board of Supervisors meet the second Tuesday of every month at 7:30 PM at the FCCD Office Conference Room, except for Federal Holidays. The public is welcome to join us during our meetings.The Fayette County Conservation District was duly organized as a legal subdivision of state government on August 5, 1946. It is led by a board of seven supervisors who are elected by the people of Fayette County. There are cooperative agreements with other agencies that assist in the District’s objectives and activities. The purpose of the Fayette County Conservation District is to promote conservation and development of all renewable and nonrenewable natural resources in Fayette County. This is done by assisting and educating landowners, land users, and our environment's future: children. By coordinating federal, state, and local resources, the District is authorized to undertake, sponsor, or participate in projects and activities that promote the conservation, development, maintenance and use of the land, water, trees, and other natural resources of the District. Show less

  • Supervisor-Elected official voted in for Third Term

    Jan 2016 - now

  • Supervisor (Third Term)

    Jan 2009 - Dec 2015
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  Convergence Marketing

  Feb 2013 - Jan 2015

  Team Lead/Merchandiser

  Seasonal, Team lead as a lead responsible for getting there early, to have items and merchandise on the floor by the time the other merchandisers arrive, provides guidance, instruction, direction and leadership to a group of other individuals (the team) for the purpose of achieving a key result or group of aligned results. Retail program solutions for retailers and brands, Planogram and Department Resets, Product Launches, Service Continuity and Detailing, POP Placements and Display Set-ups, Reset Ready™ Cosmetics Programs Show less

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  Adecco/Twin Spires

  Apr 2014 - May 2014

  Customer Service Representative/Call Center

  emporary position, setting up accounts, cancelling bets, making sure computers were compatible, etc.Effectively managed a high-volume of inbound calls, Answered a constant flow of customer calls with up to 15 to 20 calls in queue per minute on busiest days such as derby weekend, Addressed and resolved customer product complaints professionally, Gathered and verified all required customer information for tracking purposes, Accurately documented, researched and resolved customer service issues, Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment, Referred unresolved customer grievances to designated departments for further investigations, Acted professionally and patiently when addressing negative feedback. Show less

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  Rite Aid Pharmacies

  Apr 2015 - Feb 2016

  Shift Supervisor

  This position involved managing tasks and supervising store associates in those limited circumstances when the Store Manager and/or Assistant Store Manager is unavailable.Provide superior customer service by assisting customers with their shopping needs, handling all customer transactions in a timely and courteous manner, and responding to customer complaints/concerns with a sense of urgency to see to their resolution. Attend to merchandising of plan-o-grams within seasonal departments, end caps, displays and basic inline departments as directed by the Store Manager and/or the Assistant Store Manager. Control inventory by performing proper receiving and stocking including accurate cycle counting, processing merchandise transfers according to procedures, and reporting inventory problems to the Store Manager and/or Assistant Store Manager.Accountable for store cash and other financial assets, reconciling cash register drawers, preparing deposits, and ordering changes from the bank as directed by the Store Manager and/or the Assistant Store Manager.Assist with the general maintenance and appearance of the store by ensuring a safe and pleasing environment for both customers and associates; respond to any unexpected emergencies to ensure the protection of company assets.Oversee that store inventory is regularly inspected in accordance with the Product Freshness Review Schedule as directed by the Store Manager and/or the Assistant Store Manager.Ensure that all outdated product and product with less than 30 days until expiration is removed from the sales floor to be processed through the established returns process.Manage tasks and supervise store associates in those limited circumstances when the Store Manager and/or Assistant Store Manager is unavailable. Show less