Cole Svestka

Experience

• 

  Hibbett Sporting Goods

  May 2016 - Dec 2016

  • Promoted to an Assistant Manager within three months of being hired• Duties included: opening and closing the store, responsible for bank deposits, sales tracking, inventory management, and hiring new employees Sales, Customer Service, Merchandising

  • Assistant Manager

    Aug 2016 - Dec 2016

  • Sales Associate

    May 2016 - Aug 2016
• 

  Hibbett Sports

  May 2017 - Aug 2017

  Sales Associate

  Sales, Spanish Communicator, Merchandising, Customer Service

• 

  EFS - A WEX Company

  Jul 2018 - Oct 2021

  Merchant Support

  • Assist merchants with issue resolution ranging from reporting, payment issues, and general questions via phone and email• Created new process documentation for standardization of best practices within the team and organized existing documents to a centralized Google location• Monitor and manually reprocess any returned funds due to various bank account errors • Specialize in data driven projects that require extensive research to identify the error and resolve the problem• Seamlessly transitioned to a remote employee when relocating to Connecticut Show less

• 

  WEX

  Oct 2021 - Nov 2022

  Account Manager
• 

  Airgas

  Oct 2022 - Jan 2025

  Sales Support Specialist
• 

  Viking Accountants

  Jan 2025 - now

  Vice President