Genevieve Bouchard

Experience

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  No Frills

  Jan 2017 - now

  • Monitoring transaction activity by balancing over 10 registers and the safe• Review, keep record and transmit sales information via SwedaMart application• Perform cash deposits and analyze journal logs• Completing PC Express orders via HighJump software along with follow-up phone calls with customers• Respond to customer inquiries and concerns in person and through the phone, while also transferring calls to appropriate departments • Report and inquire POS technical difficulties and system errors to appropriate counterparts Show less • Monitor front-end upkeep, employees and workflow while providing overrides to complete tasks• Provide training and job shadowing to newly hired cashiers• Demonstrate proper phone etiquette while communicating with individuals from outside lines• Authorize refunds, exchanges, price adjustments, free products, and recalled items• Ensure proper precautions are taken when selling alcoholic beverages• Operate POS cash register to complete transactions• Answer customers’ questions and provided information on procedures, promotions and PC Optimum• Demonstrating professionalism and excellent customer service Show less

  • Cash Office Clerk

    May 2020 - now

  • Cashier Supervisor

    Jan 2017 - now
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  Hilton Toronto/Markham Suites Conference Centre & Spa

  Jan 2019 - May 2019

  Food and Beverage Intern

  • Receive phone calls along with responding to voicemails and room service orders • Arrange reservations for the outlet• Utilize Micros system to record food and beverage orders and payments• Answer questions about the restaurant, menus, events and the hotel• Welcome and seat guests while demonstrating service excellence• Prepare and serve alcoholic and non-alcoholic beverages and food • Prepare tables and buffet area for the outlet and executive lounge• Assist servers in the outlet Show less

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  Diabetes Canada

  May 2021 - Aug 2021

  Community Engagement Intern

  • Conduct stewardship calls and emails to event participants and business partners• Request and organize information from clients and business partners on Microsoft Excel• Prospect and source businesses to support Diabetes Canada along with creating letters of acceptance• Create online donation and sponsorship forms and letters• Recruit volunteers on Indeed along with managing them at events• Create social media advertisement posts and event handbooks using various applications such as Canva Show less

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  The Hospital for Sick Children

  May 2023 - now

  HR Support Services

  • Support the onboarding process for various hires which include clinical fellows, paid and unpaid appointments• Assist with data integrity by analyzing various forms such as offer letters, personal information forms, tax forms, void cheques, SINs, and work permits• Utilize various HRIS to complete tasks such as PeopleSoft, Synergize, and Lotus Notes• Provide HR and administrative support to HRAs, administrators, employees and managers• Assist with HRA tasks such as creating LOEs and categorizing onboarding documents• Work with various computer programs such as Excel, Word, Teams, and Adobe Acrobat Show less