Amit Saha

Experience

• 

  Jet Airways

  Sept 1999 - Jun 2019

   Responsible for the outcome of the result of the entire team & establishing a communication between staff & the management. Communicating / corresponding to the complaints from consumers on behalf of department  Taken care of the administration of the shift, in terms of maintaining official as well as records pertaining to personal matters.IN charge of the shifts & responsible for OTP , Customer Satisfaction  Collaborating with different agencies such as… AAI, ATC, CISF, MET, IOCL & contractors to ensure smooth daily operation.Ensured seamless customer service.Accountable for OTP Providing seamless customer service & ensuring OTP.

  • Customer Service Officer

    Apr 2008 - Jun 2019

  • Customer Service Supervisor

    Oct 2006 - Apr 2008

  • Senior Customer Service Assistant

    Oct 2003 - Oct 2006

  • Customer Service Assistant

    Sept 1999 - Oct 2003
• 

  EnableIST

  Aug 2021 - Nov 2021

  Retainer Trainer

  • Trained a batch of consultants of Conneqt Corp. for Flipkart (Voice operation)

• 

  EnableIST

  Jun 2022 - Sept 2022

  Retainer Trainer

  Trained advisors from STARTEK (Lucknow Batch) for Flipkart operations (CMB)Trained advisors from 5S Digital (Hubli Batch) for Flipkart operations (CMB)Supported advisor from 5S Digital ( Navi Mumbai & Jamshedpur Batch) in their OJT (Flipkart CMB Operations)

• 

  Mindskillz

  Jan 2023 - Mar 2023

  Training Consultant

  Trained the Trainers for PFP of Rajasthan Transparency in Public Procurement (RTPP) Act, 2012; Depart of Finance Department (Govt. of Rajasthan), organized by Deloitte India.

• 

  VIVTERA GLOBAL BUSINESS SERVICES LLP

  Mar 2023 - Apr 2023

  Customer Support Service Provider

  Individual and team targets were considered to accumulate the required TPH while maintaining CSAT standards as per client specifications.

• 

  ARISE VIRTUAL SOLUTIONS ( I) PVT LTD

  Apr 2023 - Sept 2023

  Customer Support Service Provider

  Achieved 90% quality assurance in the given timeframe, while ensuring that each individual and the team as a whole met their respective targets. Upheld client's CSAT standards.