Christina Lee-Storrs

Experience

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  Cheyenne Radiology Group

  Feb 2003 - Jul 2007

  Accounts Receivable

  Experienced professional adept in managing financial aspects of healthcare services, with a focus on payment processing and patient financial assistance. Skilled in processing payments from insurance companies and individual patients, ensuring accuracy and compliance with billing regulations.Demonstrated ability to work collaboratively with patients to develop customized payment plans, easing financial burdens and promoting accessibility to healthcare services. Proven track record in liaising with insurance companies to advocate for timely and accurate payment for services rendered.Proficient in collections procedures, effectively managing outstanding accounts to optimize revenue and mitigate financial risks. Committed to upholding ethical standards while navigating complex financial landscapes in healthcare. Show less

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  Rocky Mountain Cancer Center

  Aug 2007 - Sept 2009

  Sr. Scheduler

  Dedicated healthcare professional with extensive experience in managing schedules for multiple doctors and chemotherapy nurses, ensuring efficient and effective patient care delivery. Proven expertise in navigating insurance processes, liaising with insurance companies to secure referrals for essential services, and assisting patients with paperwork to streamline administrative procedures.Adept at maintaining up-to-date insurance information, ensuring accuracy in billing and reimbursement processes. Committed to delivering compassionate and comprehensive support to patients, contributing to their overall well-being and satisfaction throughout their healthcare journey. Show less

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  Level 3 Communications

  Jun 2010 - May 2016

  Circuit Designer

  Experienced professional adept in customer order fulfillment, adeptly collaborating with field technicians to swiftly resolve issues and ensure seamless operations. Proficient in navigating various inventory systems, ensuring accuracy and efficiency in inventory management processes. Recognized as Subject Matter Expert (SME) in transport circuit design encompassing DS1, DS3, OC3, OC12, and Gig-E technologies, consistently delivering high-quality solutions.Proven track record of surpassing performance metrics through innovative approaches and dedication to excellence. Participate in the development of new processes to adapt to system changes and evolving business requirements, enhancing operational effectiveness. Implemented streamlined onboarding processes and comprehensive training programs, facilitating seamless integration for new employees and boosting overall team productivity.Demonstrated leadership in fostering cross-departmental relationships through integration activities post-merger, fostering collaboration and synergy between similar departments. Diligently tracked and resolved defects, ensuring optimal system performance and customer satisfaction. Trusted consultant on system integration projects, providing valuable insights and guidance to drive successful outcomes. Show less

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  CenturyLink

  Jun 2016 - Feb 2022

  Senior Technical Process Analyst

  In my role, I successfully led an end-to-end journey mapping session across six internal enterprise teams, optimizing the customer’s experience when purchasing a technology solution. I analyzed requirements and strategies to streamline task hand-offs between seven different systems, which enabled fiber footprint expansion and enhanced service offerings. I partnered with vendors and change management leads to develop SOP documentation and training, supporting the adoption of two inventory systems. Utilizing Agile methodologies, I communicated priorities to six different technology organizations by developing stories that explained business requirements. I also consulted with stakeholders to gather requirements for a new automated tracking and ticketing system and led an internal enablement program, which included training development, metrics, and timeline management. Show less

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  Lumen Technologies

  Feb 2022 - Apr 2024

  Business Process Architect

  I specialize in developing end-to-end business process maps that drive impactful change across sales teams, operations, vendors, and customer interactions. With expertise in analyzing existing processes, I formulate improvement plans that enable digital transformation. I excel at leading process and design workshops with cross-functional teams, including Sales, Product Development, and Customer Success, to gather strategic insights. My collaborative approach with both technical and non-technical teams contribute to the development of targeted digital transformation strategies. Additionally, I work closely with end users and system architects to identify gaps, address business needs, and create customized solutions s. I’m skilled in facilitating workshops and conducting gap analysis sessions, ensuring end-user input directly informs and refines development requirements. Show less