Experience

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  American express

  Sept 2015 - Sept 2017

  Customer care professional

  • Resolve product or service inquiries by utilizing effective probing questions, determining the cause of issue and providing the best solution whilst driving brand advocacy• Deliver extraordinary results which is measured by customer satisfaction, effectiveness, efficiency and quality (via means of customer survey)• Analyze, update and document necessary account information and offer customer solutions that benefit the customer

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  Paypal

  Sept 2017 - Feb 2019

  Protection services executive

  • Assisting the buyers and sellers to resolve their claim and disputes in an objective manner. This includes the verifying of Proof of Shipment (POS) and Proof of Delivery (POD) against the buyer’s delivery address and also reviewing the listed services to ascertain if is rendered to the buyer• Primary source of contact in claims and dispute related issues by providing timely, accurate and compassionate resolution to their dispute enquiries• Reviewing individual accounts to determine the legitimacy. This includes determining cases that needs to be resolved by the customer to lift their limited account access Tunjukkan kurang

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  American express

  Apr 2019 - Jan 2021

  Travel consultant

  • Service international and domestic bookings, particularly within the high-end luxury travel segment, encompassing First/Business air tickets with a class point to point or multi-destination air tickets fares, hotels, car rental, tours and even cruises• Provide professional, knowledgeable and extraordinary service for customers seeking flawless service and looking for a unique and exclusive experience for their business/leisure travel• Manage and troubleshoot any customer issue relating to the use of the American Express Travel Online website and expertly assist Card Members on their changing travel plans such as trip cancellations, re-bookings and exchanges and also post booking requests including seating, room enquiries and special requests Tunjukkan kurang