Experience

• 

  Geno pharmaceuticals pvt ltd

  Mar 2003 - Jan 2006

  District manager

  • Meeting clients, understanding their need and requirements, establishing strong customer relationship, ensuring customer satisfaction and in turn generating good returns for the company• Managing a team of 7 marketing executives and 3 senior marketing executives• Handling customer- related problems of executives, scrutiny and verification of all reports sent by the executives.• Preparing yearly budget product wise, part of management in producing result- oriented sales and promotional strategies. Show less

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  Tata consultancy services

  Jan 2006 - Jan 2011

  Senior asscosiate

  Citibank Cash ManagementIT Services – Project Management• Performed Business requirement and Implementation on enhancements to Citibank Automated file transfer system Application.• Client side interaction for stage by stage development of the project throughout the SDLC• Manage the team for development of software applications• Helping the organization to achieve cost-effective production with increased quality, efficiency and enhanced service • Performed effective role in implementing the project across 100+ location by managing cumbersome activity• Performed UAT testing for the new Payment processing module and liaising with technology for the closure of the issues lists.• Transition Project: Migrated Cash Management Operations process from Mumbai location to Chennai Location.Operational Responsibilities • Effectively manage day to day Cash management operations- Corporate Banking BAU, COB • Manage team to process all the return summaries received from 400+ locations on daily basis with more accuracy• Collating the data’s of all the clients and sending MIS reports to the top management• Frequently validating Process and implementing specific controls to arrest errors and to improve process. • Individually migrated Citibank Easypay process from Mumbai to Chennai.• Effectively manage and perform audit at vendor’s premises to ensure impeccable client management.Client Responsibilities• Direct Client communication and account maintenance involving billing & revenue.• To meet new clients along with PSM and to brief cash management product profile.• To maintain healthy relationship with client, provide superior service, customer satisfaction, meet TAT, error free process, and help to extend their business with the Bank.• Manage effectively as one point of contact representing Citibank to Customers to address their day to day process management• Visit corporate customers personally and to enhance the relationship with the bank. Show less

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  Rbs india development centre private limited

  Feb 2011 - Jul 2020

  Implementation Lead - 2011 to 2013Senior Test Designer - 2013 to Present.• Plan and manage Implementation throughout the entire project lifecycle, ensuring delivery on time and quality.• Define the project management process to be applied to the project in Implementation plan and obtain management approval.• Managing co-ordination of the project working groups engaged in project work. • Manage SIT, UAT and defects tracking. Ensure signed-off BRD and FSD are in place for team analysis.• Identify and evaluate project risks and issues and devise and implement effective mitigation strategies• Active role play in liaising with key stakeholders / development to comprehend and to update the project status to Project manager and management. • Managing project deliverables in line with the project plan• Conduct and Chair Project Workgroup Meeting and keep track of the task and action progress. • Keep all stakeholders informed of progress and issues during weekend Implementation and Involve functional expertise in issue resolution.• Managing project scope and change control and escalating issues where necessary.• Identifying user (Operations, Global client services and impacted team) training needs and devising and managing user training program and to prepare lesson learnt document. Show less

  • AVP - QA

    Apr 2018 - Jul 2020

  • Senior Test Designer

    Feb 2011 - Mar 2018
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  Citi

  Jul 2020 - now

  Regulatory risk - stress testing

  Manage Regulatory Risk CCAR Stress testing.