Experience

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  Dte energy

  Apr 2013 - Aug 2013

  Strategic marketing intern

  Throughout my internship at DTE, I mainly supported the development of the EnergySmarts magazine and assisted with the Business Satisfaction Campaign website. I created source material, as well as proofread and edited content. I analyzed hundreds of customer accounts to determine eligibility for participation in the Business Satisfaction Campaign. I also attended numerous meetings with Corporate Communications, in order to deliver various media in promoting energy efficiency. I used different computer programs for Continuous Improvement tools, such as process maps, SWIs, KPIs, and other metrics. Show less

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  Dte energy

  Jun 2014 - Aug 2014

  Strategic marketing / ethnic marketing intern

  I worked primarily with Strategic Marketing while assisting Ethnic Marketing with various projects. Some of my tasks for Strategic Marketing were Continuous Improvement projects, quality improvement of customer satisfaction by ranking calls, and analysis of customer accounts in the enrollment of DTE programs. I also registered hundreds of customers in the Green Currents Energy Efficiency program, increasing the company's overall target through the organization of offsite events. My biggest accomplishment for Ethnic Marketing was compiling and updating a directory of 70 associations and chambers with all contact information needed, as well as organizing it based on demographics. I generated additional demographic files for over 200 ethnic businesses, for the use of upper management. Show less

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  Dte energy

  Jun 2015 - Aug 2015

  Strategic marketing intern

  With my continuous support of the Business Satisfaction Campaign, I strategized what media content was aligned with the website's mission. I enrolled hundreds of customers into DTE programs based on their billing habits. After analyzing hundreds of customer accounts throughout my internship, I used metrics in tracking success to ensure customer satisfaction.

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  Mercy health sophia’s house

  Aug 2015 - Nov 2015

  Communication and hospitality intern

  During my internship, I supervised the guest registration process, including managing records and reserving rooms for families. I prepared necessary patient documentation through the check-in process, as well as assisted guests with housekeeping or maintenance requests during their stay. Through Adobe InDesign, I created advertisements and communication materials to post in Sophia's House.

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  Michigan medicine

  Jul 2016 - now

  In this role, I support the Anatomic and Clinical Pathology (AP and CP) Operations Directors. I assist with cross coverage and various projects with other Pathology administrative support. I am responsible for preparing and distributing minutes and communications materials for LCC, AP Ops, AP Supervisors, Manager Huddles, Monthly PA, and Histology meetings. Some of my scheduling duties for managing the calendar of the AP and CP Directors are coordinating meetings, appointments, and travel itineraries. I also assist with department events, conferences, and maintaining the On-Call Schedule/Paging Calendar. Working in the shared folders drive and MediaLab, I create, update and arrange documents for the department. I also act as a liaison between the labs and Health Information Management for updates to laboratory requisitions. From a finance standpoint, it is my duty to reconcile P-Cards for Operations Directors, including FedEx account reconciliation and creating purchase orders when needed for laboratory operations. I also manage legal cases that come in from law firms requiring any pathology materials such as reports, slides and blocks. I also create department-wide communications as needed, distributing our AP Newsletter and having created our Pathology Operations Sharepoint site. Show less In this role, I support the Anatomic and Clinical Pathology (AP and CP) Operations Directors. I assist with cross coverage and various projects with other Pathology administrative support. I am responsible for preparing and distributing minutes and communications materials for LCC, AP Ops, AP Supervisors, Manager Huddles, Monthly PA, and Histology meetings. Some of my scheduling duties for managing the calendar of the AP and CP Directors are coordinating meetings, appointments, and travel itineraries. I also assist with department events, conferences, and maintaining the On-Call Schedule/Paging Calendar. Working in the shared folders drive and MediaLab, I create, update and arrange documents for the department. I also act as a liaison between the labs and Health Information Management for updates to laboratory requisitions. From a finance standpoint, it is my duty to reconcile P-Cards for Operations Directors, including FedEx account reconciliation and creating purchase orders when needed for laboratory operations. I also manage legal cases that come in from law firms requiring any pathology materials such as reports, slides and blocks. Show less As a PSA at Mott Children’s Hospital, I coordinate and schedule various scans and procedures, with healthcare professionals across hospital departments. I created an electronic training guide on OneNote for staff to easily access workflow processes. I train new employees on hospital protocols and Radiology Department policies. I stay up to date and communicate scheduling guidelines for Nuclear Medicine, MRI, CT, GI, and Ultrasound. I maintain our calendar and schedule staff on a rotational basis to perform duties needed for the department. Show less I was fully trained and on call for all nine areas of Radiology at Michigan Medicine. As a PSA, I was a liaison among nurses, doctors, technicians, and other clerical staff in various departments within the health system. I have in depth knowledge of scans and procedures to efficiently schedule patients according to guidelines. I utilized my skills to improve Standard Work Instructions (SWIs) during scheduling changes. I coordinated patient's navigation throughout the healthcare process, including prep, health education, and scheduling. I also organized and participated in team-building events to motivate and improve team communication skills. Show less

  • Administrative Specialist

    Mar 2023 - now

  • Administrative Assistant Inter

    Sept 2021 - Apr 2023

  • Patient Services Associate

    May 2018 - Sept 2021

  • Patient Services Assistant / Float

    Jul 2016 - May 2018