Experience

• 

  Shehab engineering

  Feb 2012 - May 2012

  Sales and maintenance engineer
• 

  Emc

  Jun 2012 - Mar 2016

  • GEO Lead - Delivery Enablement Team ( Remote Proactive Team )

    Oct 2015 - Mar 2016

  • Subject Matter Expert - Remote Proactive Team

    Apr 2013 - Mar 2016

  • Technical Support Engineer - Remote Proactive Team

    Jun 2012 - Mar 2013
• 

  Orange egypt

  Mar 2016 - Sept 2016

  Supervisor ( technical project manager)

  Technical Project Manager in BSS Solutions Delivery Team

• 

  Vodafone

  Oct 2016 - Jul 2017

  Senior project manager

  Managing Commercial projects and their GTM based on agreements & alignments between marketing & technical teams.

• 

  Siemens

  Jul 2017 - Nov 2018

  Project manager

  Project Manager – Energy Management at Siemens UAEManaging below projects- Dubai: Two DEWA 132/11KV Substations - Sharjah: One SEWA 132/33/11KV Substation

• 

  Orange business

  Oct 2019 - Nov 2020

  Service manager

  EMEA Regional OwnerTools ManagementHOTO Manager.

• 

  Orange business

  Oct 2022 - Feb 2024

  SLAs Lead-Customer discussions & contractual changes/agreements-Created and managing an SLA exclusion system IMPACT: Managed to avoid 6.5$ million in penalties.CSI Lead (Handling the teams’ Continuous service improvement) -Tools Enhancements -Tasks Automation-Training Service Desk Team & onboarding new Service Managers SPOC for-Proactive problem management -Risk Management -Global Customer escalations-Tools Management-EMEA Regional owner. عرض أقل

  • Senior Service Manager

    Nov 2020 - Feb 2024

  • Customer Service Director

    Oct 2022 - Dec 2023