Experience

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  Calasca trading

  Sept 2012 - Jun 2015

  Administration assistant/ administration manager

  *Managing my directors emails and diary*Preparing invoices, statements, Debtors and creditors notes*Organizing meetings*Taking minutes*Handling Customer service*Booking flights and Hotels

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  Bytes technology group

  Jun 2016 - Oct 2016

  Learnership in technial support

  • Communicate effectively with fellow IT staff & users of information systems. • Demonstrate an understanding of different types of computer systems and the use of computer technology in business • Demonstrate an understanding of problem solving techniques, and how to apply them in a technical environment. • Demonstrate an understanding of Computer Technology Principles. • Select and use materials and equipment safely for technological purposes. • Work effectively as a team member within a support team • Carry out, under supervision, a small size task to demonstrate knowledge of techniques & skills needed in one or more of the following areas of majoring/ specialization: • Hardware and Infrastructure Support for Personal Computers • Hardware and Infrastructure Support for Office Products • Data Communications and Network Support. Show less

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  Adcock ingram

  Nov 2016 - Jun 2017

  It asset manager assistant/ desktop support technician

  Assisting the IT asset manager with project implementation.Respond to request from end users, managers, developers and team member for specific IT software asset management data information.Collecting information for budgeting, software compliance and inventory and cost comparisons.Identify saving opportunities for renewals, software licensing and services.Allocating assets to end users for stole/lost equipment and new users.Sourcing quotes/pricing from different suppliers for equipment and accessories.Diagnose, troubleshoot and resolve Microsoft Windows (Windows 7, 8 &10) hardware andsoftware problems.Install and configure new PC hardware and software on desktops, laptops and peripheralssuch as phones, printers, external drives and other related hardware.Develop, prepare, tests and deploy hard drive images and be capable of supporting usersin a virtual desktop environment.Perform basic computer wired and wireless network troubleshooting.Interact professionally with clients exhibiting strong customer service skills.Develop, document and effectively communicate job processes, procedures and techniques.Maintain proficiency in PC technical fields of expertise.Coordinate warranty service where applicable.Provide timely project updates and status reports.Maintain a high level of proficiency in using helpdesk systems and tools.Track and maintain personal computer equipment inventories.Tests new hardware and software.Instruct clients in the basic use of approved hardware/software.Clearly communicate technical concepts to non-technical staff and customers. Show less

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  Bytes people solutions (pty) limited

  Jun 2017 - Oct 2017

  Learnership in system support

  • Use a logical methodology to troubleshoot the common types of hardware and software problems. typically encountered in the day- to- day operations of a department in an organisation• Understand the role of technology in the business context• Demonstrate basic application support skills• Demonstrate the operating system support skills• Relate business problems and information technology solutions• Demonstrate appropriate technical reporting skills• Demonstrate appropriate customer care in the context of IT support• Function appropriately in a change management process within a support team• Demonstrate hardware support skills for server computers• Demonstrate an understanding of System Support contextualized within a selected work area Show less

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  Adcock ingram

  Oct 2017 - Jun 2018

  System support technician

  Installing and configuring computer hardware operating systems and applications;monitoring and maintaining computer systems and networks.Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.Troubleshooting system and network problems and diagnosing and solving hardware or software faults.Replacing parts as required.Providing support, including procedural documentation and relevant reports;following diagrams and written instructions to repair a fault or set up a system.Supporting the roll-out of new applications.Setting up new users' accounts and profiles and dealing with password issues.Responding within agreed time limits to call-outs.Rapidly establishing a good working relationship with customers and other professionals, such as software developers.Testing and evaluating new technology.Conducting electrical safety checks on computer equipment.Oracle 12 - Processing Purchase orders and receiving invoicesFilling/ paper managementManagement of service provider (Vodacom) - Pin and puk recovery and allocation of cell phone numbers. Show less

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  Fnb south africa

  Sept 2018 - now

  Information technology system administrator

  •Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization•Install and upgrade computer components and software, manage virtual servers, and integrate automation processes•Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues•Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure•Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures•Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions•Responsible for capacity, storage planning, and database performance Show less