William Mitchell

Greater Phoenix Area

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Timeline
About me
Hospitality Mgmt Consulting LLC
Education
- Marriott
  -
- Ashford university
  2014 - 2018
  Service management specialization: hospitality enterprise hospitality management
- The university of arizona global campus
  -
Experience
- Slawson companies - hospitality
  Jun 2000 - Oct 2000
  Front desk associate - internship
- Innventures ivi lp
  Oct 2000 - Feb 2001
  Front desk associate
- Island hospitality management
  Feb 2001 - Jul 2003
  Front desk associate
- Innventures ivi lp
  Sept 2003 - Jun 2006
  Lead night auditor
- Health net
  Jun 2006 - Jun 2008
  Sales assistant ii
- Innventures ivi lp
  May 2007 - Dec 2009
  Front desk associate
- Netflix
  Feb 2009 - Mar 2010
  Csr1
- Sage hospitality resources
  Mar 2010 - Jun 2012
  Front office supervisor
  I would respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Also responding to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. While managing front office staff during appropriate shifts.
- Csm corporation
  Jun 2012 - Jun 2013
  I am responsible for ensuring outstanding guest service and effective operations of the front desk. While using leadership skills to drive revenue, maximize profit and ensure quality. Effectively manage assigned staff to ensure guest satisfaction, positive employee relations and achievement of overall financial results. This developmental position is responsible for developing a comprehensive understanding of hotel management, a basic understanding of CSM Standard Operating Procedures and a solid skill base in hospitality. The Manager in Training will learn the functions of hospitality management through a modular based program. Learning will incorporate a combination of reading, hands on experience and assessment. This individual will add value and contribute to the assigned property.
  - Front Desk Manager
    Dec 2012 - Jun 2013
  - Manager in Training
    Jun 2012 - Dec 2012
- Renaissance seattle hotel
  Jun 2013 - Jan 2014
  Assistant front office manager
- John q. hammons hotels and resorts
  Mar 2014 - Dec 2016
  Guest services assistant manager, renaissance glendale hotel and spa
- Phoenix airport marriott
  Sept 2015 - May 2016
  Front office manager
- Welk resorts
  Jan 2017 - Dec 2019
  - In-House Marketing Agent
    Aug 2019 - Dec 2019
  - Front Office Manager at Northstar Lodge & One Village Place
    Aug 2017 - Aug 2019
  - Front Office Manager at Welk Resorts Palm Springs, Desert Oasis
    Jan 2017 - Jan 2019
- Innventures ivi lp
  Nov 2019 - Nov 2020
  Assistant general manager at residence inn by marriott
- The colony palms hotel & bungalows
  Mar 2021 - Dec 2021
  Front office manager
  A historic hotel that was once a speakeasy and brothel in the 1930s, the 57-room Colony Palms Hotel has undergone a significant restoration and is located in downtown Palm Springs.As Front Office Manager, I oversee the guest experience from Arrival to Departure in collaboration with our outstanding team.
- Transformation hospitality solutions
  May 2022 - now
  Task force management consultant
- Phm management
  May 2022 - now
  Task force management consultant
- Hospitality mgmt consulting, llc
  Sept 2022 - now
  Task force management consultant
- Strategic solution partners
  Sept 2022 - now
  Task force management consultant
- Peakstar consulting services
  May 2023 - now
  Task force management consultant
Licenses & Certifications
- Servsafe
  National restaurant association
  Sept 2012