Experience

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  Cablevision

  Jun 2003 - May 2004

  Technical support specialist
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  Jpmorgan chase & co.

  Aug 2004 - Nov 2005

  L1 & l2 field operation support
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  1 800 flowers inc

  Dec 2005 - Jan 2007

  Noc engineer ii
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  Nyc school construction authority (sca)

  Feb 2007 - Aug 2007

  System administrator
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  Newsweek

  Aug 2007 - Oct 2007

  Associate project manager
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  Wyckoff height heights medical center

  Oct 2007 - Jun 2010

  Lead project manager

  - Played a key role as project manager implementing scanning and archiving of all medical records. - Planned the technology that will be used as well as work with multiple vendors to get the best cost. Led the deployment of those technologies to areas within the health system.- Planned and delivered new technology to enhance the look of the hospital such as informational\directional LCD TV displays in the lobby area’s as well as the Ped’s ER adult ER.- Lead project manager who supervised a team of 9 technicians at 3 separate locations. (Mary Immaculate Hospital, St. John’s Hospital and Wyckoff Heights Medical Center.- Worked on Dell, HP, IBM desktops and laptops, also worked on HP, Lexmark, and Gestetner Printers.- Experience with Altiris incident management system.- Experience with troubleshooting issues on iPhone and Blackberry devices regarding email and VPN connectivity. - Responsible for the imaging and roll out of new machines along with updating deployment inventory.- Troubleshoot issues on a Windows NT \ 2000 and XP platforms. Show less

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  Dyopath @ northwell health

  Nov 2011 - Jul 2023

  Senior it program and project manager

  - Managed IT Projects and Departmental Deployments for 23 Hospitals & 900+ Offsite locations averaging 600+ device installed per month.- Responsible for ensuring all Net New IT devices including Apple devices were coordinated, configured, deployed, and tested successfully.- Managed all Adds, Moves and Changes Health System wide.- Responsible for coordinating appropriate IT support for Go Live(s)- Managed and oversaw a team of 30 (25 technicians, 4 Administrators and 1 Project Manager)- Supported the Health System with additional resources for vaccine, testing site setup & deployment in support of Covid 19 response.- Reorganized Deployment Team by region to decrease technician errors and increase customer satisfaction. - Update knowledge-base and established Installation SOP for Install technicians to increase productivity while decreasing technician errors.- Maintain contractual SLAs across the Health System. - Managed and worked closely with 3rd party vendors such as but not limited to - equipment, clinical, IT software, and Bio-Med vendors.- Interface daily with Senior and Executive leadership. Preparing and distributing progress and status reports.- Responsible for budget management and account P&L- Responsible for monthly account audit and invoicing- Full Knowledge of MS Office including OneDrive & Cloud Storage Show less

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  Dyopath

  Oct 2022 - Jul 2023

  Program manager - multiple accounts (msp)

  - Accountable for the quality of end user facing services provided by IT Operations- Served as both Project Manager and Account Manager for major and minor projects while overseeing entry to senior level staff.- Ensured local Service Delivery approach, processes and procedures were aligned with organizational standards.- Provided leadership and mentoring for all Service Desk, Deskside\PC Support, and IT Service Management resources globally.- Collaborated and coordinated with other IT Operations leaders to provide best practice, procedures and processes for Incidents, Request and Problem Management.- Managed external partners and service providers globally.- Participated in after-hours escalations and maintenance as required.- Ensured systemic problems, sensitive customer situations or unresolved customer request were escalated and distributed to IT management in a timely manner.- Liaised between client stakeholders and DYOPATH to align various resource(s) and capabilities to client project needs.- Proactively managed changes in project scope, identified potential issues and devised contingency plans.- Managed day-to-day operational and tactical aspects of multiple projects, including client interactions and expectations.- Planned, scheduled, and tracked project timelines, milestones, and deliverables.- Applied rigorous time management and task tracking methods to successfully oversee and manage all project stages from conception to completion.- Provided leadership, guidance, and resolution in responding to project related issues. Show less

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  Northwell health

  Oct 2023 - now

  It&s project manager - epic transformation