Experience

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  Convergys

  Jan 2008 - Jan 2010

  Communication coach
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  Accenture interactive

  Mar 2010 - now

  Assigned and aligned to region (US, LatAM, EURCAN, AsiaPac), I am the primary point of contact to stakeholders/3rd Party PMs/Production Team/Creative Agency, for Product Launches at entire Global level as well as understand and provide other technical responsibilities related to the overall Service delivery responsible for demand management, scope management and domain expertise to manage the production, publication and maintenance of New Product Launches for the Categories Involved budget management and reporting activities, as well as various technical related activities I plan, prioritize and handle business escalations effectively Show less Develops and maintains plans/timelines, project plans/timelines, support plan summaries and production requirements documents Weekly status/planning session with the Vendors – Production/Creative Agency, Regional PMs (third Party) /ClientsMonitoring and Reporting ProgressCreating Charts and SchedulesExtensive planning and project trackingHigh profile reportingManage and prioritize multiple projectsManage efficiently the pool of resourcesMonitor and manage the project riskReport to Sr PM raising strategic issuesDevelop and improve work processes and metricsResponsible for accomplishing the project objectives within the constraints of the projectOperational RequirementsTime Management: Impeccable time management and organizing skills; ability to handle tight deadlines and multiple projects Client Management: representing the service, aligning scope and managing expectationsDemand Management- Managing work plans for the Delivery team, adjusting the capacity with the inflow of demand from client and working priority list with the Brand teamEscalation Management- Identifying the loophole in the process and setting corrective measure to avoid escalation from the BusinessBudget management- Prepare and track digital budget for the Brand per fiscalTeam management- Have a fair amount of people management skill to get the work done from the delivery team to meet the quality standardSelf starter and able to highlight issues and risk Soft skillsLeadership skill- Person should be able to lead the entire project and delivery team with end –to end ownershipExcellent communication skills to build relationship with the client keeping the geographical and cultural difference in mindPerson is expected to understand the solution well and provide tactical consulting to the Brand and marketing team related to their digital space Show less

  • Client Service Delivery Lad

    Mar 2017 - now

  • Campaign Manager

    Jul 2016 - Dec 2023

  • Project Manager

    Apr 2015 - Dec 2023

  • Project Manager and digital marketing Manager-Accenture

    Mar 2010 - Dec 2023
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  Accenture in india

  Mar 2014 - Jul 2016

  Business readiness project manager
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  Accenture song

  Sept 2023 - now

  Service delivery operations associate manager

  Oversee and manage the service delivery operations within an organization. This includes ensuring that services are delivered efficiently, effectively, and in accordance with client requirements and service level agreements. Responsible for leading a team of service delivery specialists, optimizing processes, maintaining high levels of customer satisfaction, and driving continuous improvement in service delivery workflows. Additionally, aims to foster a positive work culture, promote collaboration across teams, and contribute to the overall success and growth of the organization through exemplary service delivery management. Show less