Experience

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  Bi̇m birleşik mağazalar a.ş

  Jun 2019 - Sept 2019

  Personnel

  İş tecrübesi edinmek için yaz tatilinde çalıştım Eylül ayında eğitim sezonunun açılmasıyla birlikte İstanbul'a döndüm.

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  Yıldız teknik üniversitesi

  Dec 2019 - Mar 2020

  Student assistant

  Fakültemizin Arşiv bölümünde, arşivin dijitalleştirilmesi için çalıştım. Mart ayında Covid-19 nedeniyle okulumuz tatil edildi ve asistan öğrencilerin çalışması durduruldu.

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  Eyüp sabri tuncer kozmetik

  Jun 2020 - Nov 2020

  E-commerce and customer relations long term intern
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  Eyüp sabri tuncer kozmetik

  Jun 2021 - Sept 2022

  E-commerce and customer relations specialist

  Meeting customer demands and requests directed by social media and call center.To follow the call center performance and to work to improve the processes.Creating and following different campaigns in order to ensure customer satisfaction.Following up the perfect delivery of the orders coming through the e-commerce site to the customers and ensuring coordination with the responsible warehouse.Labeling customer requests coming through social media and our website and submitting monthly reports to the management.To determine, follow up, and report complaint management processes (portal, call center, facebook, twitter, instagram, Şikayetvar.com, Ekşi Sözlük vs.) Investigate the reasons and factors behind the complaint to solve the customer's problems.To control and monitor the outsourced call center operations (confidential customer calls, etc.) To prepare and update the scripts of the customer response texts, and to continuously improve them.Keeping the information of the call center teams up to date, ensuring the correct information flow. Sharing the necessary announcements about the company and changes related to the brand with the relevant teams.Follow up on the Call Center interface, CRM, Social Media, and complaint management tools and work with the relevant units to develop them. Show less

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  Bright network

  Jun 2022 - Jun 2022

  Public sector policy & charity - internship

  During this event, we did a lot of work from case studies to graduation meetings. Although it was a short-term internship, many topics on the public sector, marketing and charities were discussed in England. Many mentors and business person especially Tim Campbell, shared their experiences with us on career orientation. I had the chance to have a wide network in this event, which was attended by many experts or newcomers in the field.

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  Export

  Sept 2022 - Jul 2023

  Customer relationship management executive

  Customer demand is driven by social media, call center inquiries, and meeting requests.Tracking call center performance and working to improve processes is essential.Customers coming through social media and our website submit tagging requests and monthly reports to management.Determining, following up on, and reporting complaint management processes, including Sales Reports, Marketing Campaign Performance Reports, Website Traffic Reports, and Customer Acquisition and Retention Reports. Show less

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  The rugs

  Jul 2023 - Apr 2024

  Marketing executive

  Working on Marketing with Amazon (EU, UK, and USA), Shopify Walmart, ETSY, eBay, B&Q, and Debenhams. Search Engine Optimization (SEO) Google Ads Facebook Ads (Meta) Google Analytics Google Merchant Center Google Search Console “Content Writing-SEO based” Creating Product Descriptions, titles, and keywords Product Position/ Rank Tracking, Sales, and Deal submissions Check Sale channels health score; A to Z Claims, Cases, Feedback, Chargeback Inventory Management; Preparing Listings, Product Upload Creating Content Monthly plan for blog posts, publishing blogs on the website, and e-mail marketing. Preparing design via Canva for e-mail marketing. Website design and Management. Google Search Console Page Indexing Issues Tracking, Technical SEO Crawl, SEO Competitor Analysis, Keyword Research E-Mail Marketing Digital Marketing; Managing international operations and customer relations with my team. SEMRUSH (ERROR -WARNINGS CONTROL) SEMRUSH KEYWORDS-BACKLINK TOOLS AFFILIATE MARKETING - AWIN CRAZY LISTER LINNWORKS FOR ENTEGRATION SELLER BOARD Show less

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  Conrad istanbul bosphorus

  Apr 2024 - Sept 2024

  Fd marketing executive
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  Teb

  Sept 2024 - now

  Assistant manager / it control activity and subsidiaries coordination